7
8. Make Sure there is access to the main breaker and GFCI, and ask the homeowner to disconnect if possible
before you arrive at their home.
9.
Use the home service visit as an opportunity to sell aftermarket items such as chemicals, towels, etc.
10. Educate your staff regarding chemicals that are important for optimal use and longevity of the spa compo-
nents.
• Chemical misuse is not covered under the terms of the warranty.
11. Know what to recommend when the customer complains that they cannot get their chemicals properly bal-
anced. This is not a service call covered by the warranty or a problem that involves the manufacturer.
•
All spas are used differently: heavy or light bather loads, adults only, the whole family, bromine
or chlorine, etc.
12. Does the customer know how to properly clean the filter and that the spa needs to be disabled when doing
so?
• Suggest a second filter to the customer if the original filter needs to be soaked in a cleaning solu-
tion. Have one in your truck!
13. Find out what chemicals the customer is using. If they have saturated the spa with different kinds of chemi-
cals, sometimes it is best to empty the spa and start all over.
BENEFITS YOU WILL RECOGNIZE
• A satisfied customer is one who will continue to call upon you for business and does not contact
your competitors.
• Educating your staff will increase their value and allow you to focus on real service issues.
• Being properly prepared will increase your productivity and permit you to enjoy a weekend
once in a while.
• Bottom Line: If you change the way you approach your customer, you’ll be putting more money
in your pocket.
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