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FAQS
Error Code
Error Code
Q1: What if the e-bike arrived missing accessory or broken part?
A
1: Please take a photo and send to Jasion Support Team by sending email:
support@Jasionride.com and Jasion Support Team will reply you soon and send correct
accessory or part replacement.
Q
2. Will my bike arrive assembled?
A
2: Your bike will arrive mostly assembled. We' ll also provide the tools and a comprehensive
assembly video for the rest part.
Q
3. What can I do if something goes wrong with my e-bike during the warranty?
A
3
in detail and provide photos/videos with your order ID.
Current issue
Power motor issue
Power motor signal issue
Braking handle issue
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Model
Product Dimensions
E-bike Weight
Package Weight
Rated Load
Max Angle of Climb
Max Speed
Charging Time
Bell/Horn
Frame Material
Motor Type
IP Level
EB5
173x64x108(cm)
49.6 lbs(22.5kg)
62.8 lbs(28.5kg)
264 lbs(120kg)
14 degrees
20 mph(32km/h)
4-5 hours
Electric Horn Installed
High Carbon Steel
Brushless High Speed Motor
36V/250W
IP65
ITEM SPECIFICATIONS
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