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Suggestions For Obtaining Service
To help ensure your dealer provides the level of service you expect, here are some sugges-
tions we would like to make:
Do not wait until you are ready to use your RV. Your dealer
may not be able to service it immediately and/or the repair may require parts be ordered. The
dealer’s service department is busiest on Mondays, Fridays and before the holidays.
If you are having warranty work performed, be sure to
have the right papers with you. Take your warranty folder and have your vehicle informa-
tion available. All work to be performed may not be covered by the warranty. Discuss ad-
ditional charges with the service personnel.
Provide your dealer with a written list of specic repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
If you leave a list with several items and you need
your vehicle returned back by a specic time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second ap-
pointment for work not completed or parts that the dealer may need to order.
Please don’t be oended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notication of any issues with their repairs
within a specied time limit. Make sure you are familiar with their repair policies.
Obtaining Service For Separately Warranted Items
Your selling dealer is responsible for servicing your recreational vehicle before delivery,
and has an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized service
centers for those OEMs whose products are warranted separately and excluded from the
Obtaining Service At Our Customer Service Faciity
Should your recreation vehicle be in need of service, and your dealer recommends that the
repairs be made at our Customer Service facility, your recreation vehicle may be returned to
us with the following guidelines*:
You or your dealer must make a conrmed appointment 60 days prior to dropping
o the recreation vehicle at our Customer Service facility.
The holding tanks must be emptied and rinsed. We have a dumping station avail-
able for customer use.
The propane system (if so equipped) and all electrical systems must be shut down
and turned o. We are not responsible for discharged batteries or propane tanks.
During the appropriate season, please ensure the RV has been winterized.
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