Legal & Warranty
Environmental information
This product complies with international directives, including but not limited to WEEE Directive
(2012/19/EU). Do not dispose with normal household waste. Please consult your local waste
disposal authority for guidance on how to properly recycle or dispose of this product.
Manufacturer’s limited warranty
Your original Jays Group AB product is covered by a warranty of twelve (12) months from the date of purchase
of a brand new, unused Jays Group AB product by the original purchaser. Jays Group AB guarantees that the
product is free from faults in the materials, design and workmanship when it was sold to the purchaser. If you
are not able to submit the receipt when making a warranty claim you may be obliged to pay for any repairs
carried out. Proof of purchase must clearly state the date of purchase, name of the product and authorized
resellers’ details.
The Warranty Period cannot be extended or renewed due to subsequent resale or replacement of the product.
This Limited Warranty does not affect your legal rights under your applicable national laws relating to the sale
of consumer electronic products. Defective parts replaced within the Limited Warranty Claim shall become the
property of Jays Group AB.
What is not covered by the limited warranty?
• Faults caused by wear and tear, age-related battery capacity loss, accidents, dropping, mechanical damage,
moisture, chemical products, abnormal impact damage or force majeure.
• Modifications or repairs performed by yourself or third party without Jays Group AB approval.
How to get warranty service
If you wish to make a Warranty Claim within the Limited Warranty Period, please contact the reseller of your
product for further help. You will need to provide the proof of purchase and the affected part. Any defective
parts covered by the Limited Warranty will be repaired or replaced free of charge. Replaced or repaired parts
provided during the Warranty Period will be warranted for the remainder of the original Warranty Period or
for sixty (60) days from the date of repair or replacement, whichever is longer.
For FAQ please visit www.jaysheadphones.com.
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