JBL Reflect Flow Troubleshooting

Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software
to place an Internet phone call (NOTE: some PC software requires different drivers for
specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for
help with setting this up).
 Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones,
(assuming you have already paired the headphones with the device) go into the
communication apps audio settings. You will likely find the resolution there. You may
have to set your headphones as the ‘communication device’ within the app you are using.
 How to Reset True Wireless Stereo Headphones
Place both ear pods in the charging box, while the charging box is plugged into a power
source. Press and hold the button on the Right pod for about 5 seconds. The LED on the
pod will turn off and then turn back on again. This restores to factory defaults. (Please
note that charging must take place for reset to work.)
 Is Volume Control Supported?
This headphone does not feature volume control. You must manually control volume
from your device.
 My JBL Headphone App Support
This headphone is not supported by the My JBL Headphone app.
 Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device
(Portable speaker, Headphones, Active speakers), it's caused by your
Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play
music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to
transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music
to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your
Computer/PC/Laptop. They usually have a "Support/Download" section where you can find
the correct driver. Otherwise, we advise you to contact their support.

JBL Reflect Flow Specifications

General

Impedance	14 Ω
Driver unit	5.8 mm
Ear coupling	Intraaural
Headphone frequency	20 - 20000 Hz
Headphone sensitivity	102 dB
Microphone type	Built-in
Microphone sensitivity	-40 dB
Charging case	Yes
Cables included	USB
Charging case capacity	850 mAh
Accessories included in set	3 sizes silicone eartips
Battery type	Built-in battery
Battery voltage	3.7 V
Battery capacity	110 mAh
Battery recharge time	2 h
Continuous audio playback time	10 h
Frequency band	2.402 - 2.48 GHz
3.5 mm connector	No
Bluetooth version	5.0
Bluetooth profiles	A2DP, AVRCP, HFP
Connectivity technology	True Wireless Stereo (TWS)
Package type	Hanging box
Product type	Headset
Product color	Black, Grey
Wearing style	In-ear
Recommended usage	Calls/Music
Protection features	Waterproof
International Protection (IP) code	IPX7

Weight and Dimensions

Weight	85 g