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Step 1: Discuss your problem with the owner or
general manager of the dealership.
Step 2: If your dealership still can’t resolve the
problem, contact the DaimlerChrysler Customer Assis-
tance Center. You’ll find the address in
section 7.2.
B. What DaimlerChrysler Will Do
Once you have followed the two steps described in
7.1(A), a DaimlerChrysler representative at
DaimlerChrysler headquarters will review your situation.
If it’s something that DaimlerChrysler can help you with,
DaimlerChrysler will provide your dealer with all the
information and assistance necessary to resolve the
problem. Even if DaimlerChrysler can’t help you,
DaimlerChrysler will acknowledge your contact and
explain DaimlerChrysler's position.
7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by
your dealer’s sales or service departments. That’s
why you should always talk to your dealer’s
service manager or sales manager first. But if
you’re not satisfied with your dealer’s response to
your problem, DaimlerChrysler Motors Company
LLC ("DaimlerChrysler") recommends that you do
the following:
HOW TO DEAL WITH WARRANTY PROBLEMS
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