!
• F$+!A!QY3-(:!-(('(R!$0!0-+!6/-%!*!Y3-(:!-(('(!',,3(0@!&'(!-_*)9 #-@!*%! *++-)9+!
$0!)*.-!+'!(-*.!+/-!'3 +9 3 +!Y3- 3 - !6/- % !+/-!'3+ 9 3 +!Y3- 3 -!$0!-)9 +: !'(!6/- % !
+/-!.*+*!$%!+/-!'3 +93 +!Y3 -3 -!$0!#'0+7!
• F$+!H!Q.-2$,-!.-9-%.-%+!-(('(R!$0!0-+!1:!+/-!)-+-(!+'!$%.$,*+-!+/*+!*%!-(('(!
/*0! ',,3((-.! +/*+!$0! %'+!*!,') )*%.! -(('(@!*%!-_-,3+$'%! -(('(@!'(! *! Y3-(:!
-(('(7!
• F$+! I! Q-_-,3+$'%! -(('(R! $0! 0-+! 6/-%! *%! -_-,3+$'%! -(('(! $0! .-+-,+-.! 1:! +/-!
)-+-(@! &'(! -_*)9#-@! $&! *! ,'))*%.! 9*(*)-+-(! $0! '3+! '&! +/-! (*%5-! '&! +/-!
)-+-(! '(! *! 2*#$.! 9('5(*)! )-00*5-! ,*%%'+! 1-! -_-,3+-.! .3-! +'! 0')-!
,'%.$+$'%!$%!+/-!)-+-(7!
• F$+! D! Q,'))*%.! -(('(R! $0! 0-+! 6/-%! *! ,'))*%.! -(('(! $0! .-+-,+-.! 1:! +/-!
)-+-(@!&'(!-_*)9#-@!$&!*!0:%+*_!-(('(!$0!.-+-,+-.!$%!*!9('5(*)!)-00*5-@!*%!
$%,'((-,+ ! ,' ))*%. ! / - * . -(! $0 ! (- ,- $2 -. @! ' (! $&! * % ! ?W W W ! < W U ! )-00*5- ! $0! ( -, -$2 - . !
$%!+/-!) $. . #-!' & !*!9 (' 5 (* ) ! )-00*5-7!
• F$+!J!Q30-(!(-Y3-0+R!$0!*#6*:0!0-+!+'!B7!
• F$+! G! Q9'6-(! '%R! $0! 0-+! 6/-%! *%! '&&[+' ['%! +(*%0$+$'%! ',,3(0! $%! +/-! 9'6-(!
0399#:!'&!+/-!)-+-(7!
&
+@;BN;6N&%I7B@&+@;@5F&%B;C?7&:743F@76&
U/-! ,'%+-%+0! '&! +/-! 0+*%.*(.! -2-%+! 0+*+30! -%*1#-! (-5$0+-(! .-+-()$%-! 6/$,/!
-2-%+0!$%!+/-!0+*%.*(.!-2-%+!0+*+30!(-5$0+-(! *(-!(-&#-,+-.! $%!+/-!-2-%+!03) ) *(:!
1$+!QWNFR!'&!+/-!0+*+30!1:+-!(-5$0+-(7!
Queues
H,>0)-[0&0&-
U/-! $%93+! Y3-3-! $%! +/-! )-+-(! $0! *! &$(0+[$%[&$(0+['3+! QO?O>R! Y3-3-! *%.! $0! CAK!
,/*(*,+-(0!$%!#-%5+/7!P *+*! 1:+-0!(-,-$2-.!&(')! +/-!,'%+('##-(!*(-!9#*,-.!$%!+/-!
$%93+!Y3- 3 - !$%!+/- !'(. - (!(-, - $2- . 7!c / -% !*!&3 ##!) -00*5-!)-+-(!$0!(-,-$2-.@!$+!$0!
+(*%0&-((-.!+'!+/- !9*(0 -(7!
?&! +/-! $% 9 3 + ! Y3-3- ! 1-,')-0! &3##! 6/$#-! +/-! < Z ?F ! $0! 1-$%5! 30-.@! +/-! .*+*!
*,V%'6#-.5-!0$5%*#!QP"eR!$0!%'+!0-%+!+'!+/-!<Z?F!,'%+('##-(!3 %+$#!*!,/*(*,+-(!$0!
+(*%0&-((-.!&(' ) !+/ -!$% 93 +!13 &&-(! +'! +/- !9* (0-(7! U/ $0! - %0 3 (-0 !+ /* +! % ' !1 :+ -0 !$% ! +/ -!
9('5(*)! )-00*5-! *(-! #'0+7! T'6-2-(@! +/-! =NAHAS! $%+-(&*,-! /*0! %'! P"e! 0$5%*#!