Troubleshooting
Type
Unable to
connect
to tracking
platform
Tracker shows
offline
Unable to
locate
Location drift
No command
reply
Use
Check the APN and IP settings.
Check whether the data service of SIM
card is enabled.
Check the balance of SIM card.
Check whether external power is still connected.
Check if the vehicle entered network blind area.
Check the balance of SIM card.
Make sure the top side facing upward without
metallic things shielded.
Make sure it’s not in area with no satellite
coverage.
In area with poor GNSS signal(tall building
around or basement), drifting may happen.
Check whether vibration happens around to
trigger the accelerator.
Make sure command format is correct.
Vehicle may be in network blind area.
Make sure SIM card is well inserted and have
SMS service.
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