12
Problem Possible cause Solution
Can not start
or stop during
use
Low battery power Recharge battery
On/off button is not pressed down Press down on/off button
Brushroll is entangled Clean brushroll
Dirty water tank full Clean dirty water tank
Battery pack not assembled properly Reassemble battery pack
Suction inlet blocked Clean suction inlet and filter
Weak suction
Suction inlet blocked Clean suction inlet and filter
No HEPA assembled Assemble HEPA
Abnormal noise
Suction inlet blocked Clean suction inlet and filter
No HEPA assembled Assemble HEPA
Spray mouth
does not spray
water
Clean water tank empty Fill clean water tank
Water spray button not pressed Press water spray button
Clean water tank not assembled properly Reassemble clean water tank
Water spray out
from air path
HEPA and dust cup are put to use
without fully dry
Dry the HEPA and dust cup
after washing before use
Metal filter is not assembled in the dirty
water tank
Assemble metal filter in dirty
water tank
Soft plastic folds under the filter
Reassemble the filter, the soft
glue must not be folded
Troubleshooting
Please check the following points before contacting the after sale service.
Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8,
please contact after service or local distributor for support.
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