After subscribing, insert Jio SIM in the SIM slot
of the JioPhone.
2 Activate your Jio SIM
After inserting the Jio SIM, switch on the
JioPhone. Ensure the JioPhone is fully charged.
Follow the steps to activate Jio SIM. To know
more about Jio services, visit www.jio.com.
3 JioCare
Customer Care Number 198
General Information Number 199
From other networks 1800 889 9999
Visit us www.jio.com
Email us care@jio.com
SMS keywords to 199 to receive information
about the following:
Tariff Plan (Postpaid) <MY PLAN>
Bill (Postpaid) <BILL>
Balance (Prepaid) <BAL>
If you have registered for a complaint, we will
provide you a unique docket number. Your
complaint will be resolved within the timelines as
prescribed by TRAI. In case, you are unsatisfied
with the response from JioCare, you can make a
further appeal to the Appellate Authority in your
region with your complaint docket number. The
unique appeal number of your appeal will be
communicated to you within 3 days of filing your
appeal. The appeal will be decided within 39
days from the date of filing your appeal.
Appellate Authority
Reliance Jio Infocomm Ltd.
Phone Number 1800-889-3999
Fax Number 1800-889-1211
For email and address details, please visit our
website www.jio.com.
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