JMGO U2 - Page 28

components.
2) When seeking a return or replacement, please return all provided accessories as well
(including but not limited to product accessories, gifts, warranty cards, manuals, etc.).
3) Tip: To ensure a smooth return or replacement process, we recommend that you keep the
outer packaging, accessories, and other gifts provided with the products for 30 days from the
date of receipt.
4) JMGO has the right to refuse the return or replacement of products that do not meet the
replacement requirements or exceed the warranty period.
5) Back up your personal data and applications before seeking replacement or repair. The
maintenance process may result in the loss of your personal data and applications. While
JMGO will protect your personal privacy, it takes no responsibility for the damage or loss of
personal data and applications resulting from the repair or replacement process.
4. After-Sales Service Channels
If you encounter any problems in the process of using the product, contact us through one of
the channels below.
1) After-Sales Website: http://en.jmgo.com/faq/index/categoryshow/cat_id/15/
2) After-Sales Email: after-sales@jmgo.com
5. Three Guarantees Service Card
Repair/Return/Replacement Service Instructions
This service card helps JMGO process repair, return, and replacement requests faster.
1) Before filling in this service card, please contact our platform or vendor customer service to
ensure that we can help solve the problem.
2) After you have filled in this service card, return it to us in the same package as the product.
Return:
Replacement:
Repair:
Please indicate with a ✓
Component No.:
Return Details:
Reason (required):
*In order to shorten the repair, return, or replacement time, please fill in the reason truthfully. This
helps the request make it through the inspection process as soon as possible.
Order Information
Vendor Store (required):
Purchase Order
(required):
Shopping Account No.
(required):
Date of Purchase:
YYYY____MM____DD____