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www.jojo.co.za | +27 11 695 8300
Thank you for choosing JoJo. If there is anything that you are unsure
about or need assistance with, please do not hesitate to contact us.
03. This warranty does not obligate JoJo to bear any cost of removal, installation, transportation, or other charges
which may arise in connection with a warranty claim.
04. The warranty shall not apply to repairs or service necessitated by normal wear and tear or for lack of reasonable
and proper maintenance.
This warranty does not apply if in the sole judgement of JoJo the product or any of the components have been;
(a) Tampered with, disassembled (unless as per JoJo’s specific instructions relevant to peripheral pumps and
clearly displayed on fan cover), repaired or altered (except as may be pre-authorised by JoJo in writing);
(b) Subjected to misapplication, misuse, neglect or accident; or
(c) Used to pump anything for which the pump was not designed. Such use may compromise or harm the
pump and/or any of its components.
IMPORTANT: this is the exclusive warranty given by us and no other warranty or guarantees,
expressed or implied shall be of any force or eect. No distributor or other person is authorised
to assume any liability or obligated for JoJo other than expressly provided herein.
Refunds
Within 5 days of purchase: as part of the cooling o clause (section 16 of the CPA), the pump may be returned for
refund, provided that it is still within the original packaging, unused, and in the original condition.
Within 10 days of purchase: the pump may be returned for refund or replacement if it does not meet the purpose
for which intended (section 20 of the CPA), provided that it is still within the original packaging, unused, and in the
original condition. In such instance the pump will be returned to JoJo for an evaluation, after which an inspection
report will be provided confirming whether it meets the necessary requirements for refund or replacement.
Returns/repairs
Within 12 months: should the pump not operate as specified, or cease to do so within 12 months after being
purchased, the return procedure is as follows:
• Return the pump to the store from which purchased, together with the proof of purchase (to confirm that it is
within the 12-month warranty period). Please ensure that the condition of the pump is as specified in section
four of this warranty, and that it is still packed in the original packaging.
• The store will send the pump to the nearest JoJo factory for an evaluation.
• At JoJo’s election, (a) the pump will either be repaired (if repairable) which repairs shall be and warranted for
three months, or the balance of the 12-month period, whichever period is longer; or (b) the pump will be
exchanged (this only applies if the pump is non-repairable, and a replacement pump in similar visual condition
will be provided by JoJo).
• The evaluation (once the pump is sent back to JoJo), repair/exchange and delivery to the store will take place
within 14 days.
Our return/repair request form is available on our website at www.jojo.co.za.
RETURN POLICIES AND PROCEDURES
Pump Warranty (continued)
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