PR
4. ADDITIONAL INFORMATION
5. SUPPORT
If there are still any issues pending or problems arising aer your purchase, we will support you by
e-mail, telephone and with our ticket support system.
Email: service@joy-it.net
Ticket system: http://support.joy-it.net
Telephone: +49 (0)2845 98469-66 (10-17 o‘clock)
For further information please visit our website:
www.joy-it.net
Published: 05.05.2021
Our Information and Take-back Obligations according to the
Electrical and Electronic Equipment Act (ElektroG)
Symbol on Electrial and Electronic Products:
This crossed-out bin means that electrical and electronic products do not belong into
the household waste. You must hand over your old appliance to a registration place.
Before you can hand over the old appliance, you must remove used batteries and replacement
batteries which are not enclosed by the device.
Return Options:
As the end user, you can hand over your old appliance (which has essentially the same functions
as the new one bought with us) free of charge for disposal with the purchase of a new device.
Small devices, which do not have outer dimensions bigger than 25 cm can be handed in for dispo-
sal independently of the purchase of a new product in normal household quantities.
1. Possibility of return at our company location during our opening hours
Simac Electronics Handel GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn
2. Possibility of return nearby
We will send you a parcel stamp with which you can send us your old appliance free of charge. For
this possibility, please contact us via e-mail at service@joy-it.net or via telephone.
Information about Package:
Please package your old appliance safe for transport. Should you not have suitable packaging
material or you do not want to use your own material, you can contact us and we will send you an
appropriate package.
www.joy-it.net
SIMAC Electronics GmbH
Pascalstr. 8, 47506 Neukirchen-Vluyn
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