JSJ Greentouch 1801-FM

Questions and Answers

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Bradley MeltonAug 14, 2025
Why is my JSJ Greentouch 1801-FM remote control not working?
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  nicholas49Aug 15, 2025
  If your JSJ Indoor Fireplace remote control isn't working, the most common cause is weak or failing batteries. Try replacing the battery with a new one.
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floydangelaAug 17, 2025
How to fix no power on my JSJ Indoor Fireplace?
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  aprilwilcoxAug 18, 2025
  If your JSJ Indoor Fireplace has no power, first ensure the power cord is securely plugged into a standard 120V outlet. Then, make sure the unit is powered on.
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Michael DavisAug 21, 2025
Why is the power cord of my JSJ Greentouch 1801-FM Indoor Fireplace getting warm?
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  Kaitlyn ForbesAug 21, 2025
  It's normal for the power cord of your JSJ Indoor Fireplace to get warm during use, as the heater requires more current to operate. However, check the connections of the appliance cord and the outlet to ensure the plug fits tightly. Frequently inspect the plug and outlet during use. If it becomes HOT, stop using the appliance and consult a qualified electrician to check or replace the overheating outlet.
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Thomas ColeAug 25, 2025
What to do if the flame effect is not working on my JSJ Greentouch 1801-FM Indoor Fireplace, but the logs are glowing?
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  Jane JacobsAug 25, 2025
  If the flame effect is not working on your JSJ Indoor Fireplace but the logs are glowing, the flame effect might be powered off. Push the flame brightness button several times to scroll through the flame brightness settings.
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Sabrina HernandezAug 27, 2025
Why aren't the heater and blower working on my JSJ Greentouch 1801-FM?
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  Andrew WilsonAug 28, 2025
  If the heater and blower on your JSJ Indoor Fireplace aren't working, but the other functions are, the heater override switch may be engaged, disabling the heater. Check the side of the unit for the heater override toggle switch and change its position to the 'on' position.
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Brittany BentleyAug 31, 2025
Why is the remote control signal weak for my JSJ Indoor Fireplace?
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  scottpriceAug 31, 2025
  A weak remote control signal on your JSJ Indoor Fireplace can occur due to: 1. Pressing the buttons too quickly. Try pressing the buttons more slowly and steadily. 2. Using the remote too far away or at an off-angle. The remote will only work within 20 feet and 45 degrees to either side from the front of the fireplace insert.
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marshalljordanSep 3, 2025
What does error code E3 mean on my JSJ Indoor Fireplace?
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  John RiceSep 3, 2025
  If your JSJ Indoor Fireplace displays the error code “E3”, it indicates that the manual reset overheat protection has triggered. Power off and unplug the fireplace insert. Inspect the back and top to ensure the air intakes are not blocked, as this can cause overheating. Wait 30 minutes, then replug the unit and power it on while monitoring for overheating. If the problem persists, stop using the heater and contact customer service.
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Elizabeth WeissSep 7, 2025
What does error code E1 mean on my JSJ Indoor Fireplace?
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  Jaclyn HansenSep 7, 2025
  If your JSJ Indoor Fireplace displays the error code “E1”, it means the thermostat sensor is disconnected. Contact customer service for assistance.
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Tara LopezSep 12, 2025
What does error code E2 mean on my JSJ Greentouch 1801-FM Indoor Fireplace?
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  Caitlin BoyerSep 12, 2025
  If your JSJ Indoor Fireplace displays the error code “E2”, it indicates that the thermostat sensor is broken. Contact customer service.