17
TROUBLESHOOTING GUIDE
Read and follow the instructions given in the section “Instructions for use”.
Check that the electricity supply has not been shut off.
Dry the hob thoroughly after cleaning it.
When cooktop is turned on, if error codes appear on the display, consult the following table for
appropriate action.
Error
code
Possible Cause Remedy
E0 No Pan or did not detect the pan Put on compatible pan
E2 NTC short or open Call the after-sales service and specify the
error code
E3 High voltage Call the after-sales service and specify the
error code
E4 Low voltage Call the after-sales service and specify the
error code
• C/CC Error: automatic safety shut-off for liquid overflow
NOISES MADE BY THE HOB
Induction hobs can make whistling or crackling sounds during normal operation, these actually come from
the pots and pans as a result of the characteristics of the bottoms (for example, bottoms made of several
layers of material, or uneven bottoms). These noises vary depending on the pots and pans used and the
amount of food they contain, and don’t indicate defect of any kind.
In addition, the induction hob is equipped with an internal cooling system to control the temperature of
electronic parts; as a result, during operation and for several minutes after the hob has been switched off,
the noise of the cooling fan will be audible. This is perfectly normal and indeed essential for proper
functioning of the appliance.
AFTER SALE SUPPORT
Before contacting the support:
1. See if you can solve the problem yourself with the help of the “Troubleshooting guide”.
2. Turn the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact us for further assistance.
Always specify:
a brief description of the fault
the product type and exact model
your full address
your telephone number
If any repairs are required, contact us.
Spare parts are available.
Energy saving
For optimum results, it is advisable to:
Use pots and pans with bottom width equal to cooking zone.
Only use flat-bottomed pots and pans.
When possible, keep pot lids on during cooking.
Use a pressure cooker to save even more energy and time.
Place the pot in the middle of the cooking zone marked on the hob.
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