KanPak CDG-311 - User Manual

Questions and Answers

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Logan AguilarAug 8, 2025
What to do if my KanPak CDG-311 Dispenser has no power, display, or lights?
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  Sarah WallaceAug 8, 2025
  First, check the power control switch on the lower left side of the unit; turn it OFF, wait 5 seconds, then turn it ON. Next, see if the circuit breaker on the dispenser has tripped; it's also located on the lower left side, below the power control switch. If tripped (indicated by a white strip), depress the breaker button to reset it. Also, ensure the dispenser power cord is plugged into a functioning outlet, and depress the reset button of a GFI outlet if equipped. If there's still no power, have a qualified person check the in-store circuit-breaker to restore power to the circuit.
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xscottAug 14, 2025
Why is my KanPak CDG-311 Dispenser leaking product?
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  Joe WeaverAug 14, 2025
  A KanPak Dispenser might leak due to several reasons. First, make sure the valve door is fully closed and the thumbscrew is tightened securely. Then, check that the product tube is centered properly in the dispensing valve assembly. Finally, product accumulation within the valve assembly can also cause leaks, so clean the valve assembly and surrounding area.
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Deborah HowardAug 20, 2025
Why is my KanPak Dispenser not dispensing product?
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  Tina NicholsAug 20, 2025
  If your KanPak dispenser isn't dispensing product, the product tube might not be inserted properly. Verify the product tube is installed correctly, and is not pinched, twisted or bent.
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Stacy Daniels DVMAug 27, 2025
Why is the temperature of my KanPak CDG-311 display/compartment too warm or too cold?
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  Keith FernandezAug 27, 2025
  If the display or compartment temperature is too warm or cold, start by removing any obstructions blocking the vents located on the top rear of the unit. If the defrost cycle has just completed, check the temperature again after 15 minutes. If there is ice or frost build-up in the compartment, perform the standard preventative maintenance as outlined. If these steps don't resolve the issue, the temperature control may require adjustment, and you should contact KanPak Equipment Service.
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Melanie BrownSep 1, 2025
What does ERR on the display or a flashing yellow LED mean on my KanPak CDG-311?
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  Joseph GregorySep 1, 2025
  When you see 'ERR' on the display or a flashing yellow LED, it means the unit requires servicing. Contact KanPak Equipment Service.