Check your problem using the chart below and try the solutions. If the oven still does not work properly, contact
the nearest authorized service center.
Troubleshooting
Before You Call = Solutions to Common Problems
Trouble Possible Cause Possible Remedy
Oven will not start Electrical cord for oven is not
plugged in.
Door is open.
Wrong operation is set.
Plug into the outlet
Close the door and try again
Check instructions.
Arcing or sparking Materials to avoid in oven were
used.
The oven is empty
Spilled food remains in the cavity.
Use microwave-safe cookware only.
Do not operate with empty oven
Clean cavity with wet towel.
Unevenly cooked foods Materials to avoid in oven were
used.
Food is not completely defrosted.
Cooking time or power level is not
suitable.
Food was not turned or stirred.
Use microwave-safe cookware only.
Completely defrost food.
Use correct cook time/power level.
Turn or stir food.
Overcooked foods Cooking time/power level is not
suitable.
Use correct cook time/power level.
Undercooked foods Materials to avoid in oven were
used.
Food is not completely defrosted.
Oven ventilation ports are restricted.
Cooking time/power level is not
suitable.
Use microwave-safe cookware only.
Completely defrost food.
Check to see that oven ventilation
ports are not restricted.
Use correct cook time/power level.
Improper defrosting Materials to avoid in oven were
used.
Cooking time/power level is not
suitable.
Use microwave-safe cookware only.
Use correct cook time/power level.
Turn or stir food.
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