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Note: Functions of certain multimedia key may be disabled due to compatibility,
versions, brands and drivers of Windows / Android OS. We also recommend not to
switch OS frequently as it may impact keyboard operations.
Troubleshooting
If unable to pair keyboard to device, confirm that the device you’re trying to pair with is
Bluetooth – capable. If so, restart the device and try pairing it with the keyboard again.
Note: On a Windows computer, a new Bluetooth connection will sometimes require
additional software update – a process that may still be ongoing after a message
appears indication a successful completion. Wait at least 20 minutes after pairing to
make sure all the updates are completed before restarting the computer.
Confirm that the device is configured to accept Bluetooth connections (Windows) and
supports an external keyboard (HID profile).
Go to Bluetooth Devices > Open Settings and select the following:
Allow Bluetooth devices to find this computer
Allow Bluetooth devices to connect to this computer
Alert me when a Bluetooth device wants to connect
My Keyboard isn’t working.
For the keyboard: Turn the keyboard off and back on.
Turn Bluetooth Off and restart the computer. (Windows)
For device:
Go to Bluetooth settings and turn of Bluetooth and “forge “ the keyboard.
Restart the device and turn on Bluetooth to reconnect.
Bluetooth connection is interrupted even within 10 meters
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