KINTERA KHM1000-2A1P - User Troubleshooting Guide; Troubleshooting Undercounter Models; Troubleshooting Modular Models

14
User Troubleshooting Guide
UNDERCOUNTER MODELS:
PROBLEM
PROBABLE CAUSE
SOLUTION
None of the electrical parts work.
The machine is unplugged.
Plug in the machine and
verify shocket power.
Curtain not properly
closed.
Check no ice and it moves freely.
No water in tray.
Not incoming water.
Check water supply.
Inlet strain at water valve blocked.
Check an clean.
Ice slab empty or too thick.
Disadjusted cycle time.
Adjust PCB switches.
Difficult to release ice slab at harvest.
Unit bad leveled (tilted to back).
Level; down front.
Not uniform flow pattern at evaporator.
Dirty or scaled distributor.
Perform descaling procedure.
Remove and clean distributor (pull
from two clips at distributor sides).
Unit run and stops alternatively itself.
Safety presostat opens.
Clean air condenser (behind front grid).
F
or further problems call aftersales service.
MODULAR MODELS:
PROBLEM
PROBABLE CAUSE
SOLUTION
None of the electrical parts work.
The machine is unplugged.
Plug in the machine and
verify shocket power.
Rear switch OFF.
Switch ON.
Front switch position
“0”.
Move to “ICE” (behind front panel).
No water in tray.
Not incoming water.
Check water supply.
Inlet strain at water valve blocked.
Check an clean.
All the electrical parts work but not
compressor. (water doesn’t get frozen).
Front switch position
“WASH”.
Move to “ICE” (behind front
panel).
Not enough water to end cycle.
Water level probe too low.
Move up (Steel rod beside pump).
Defective drain valve
(check drain leak during ice stage).
Disamble and clean.
Shield splash leaks.
Check shield position.
Water overflows tray.
Level probe to high or scaled.
Adjust/clean.
Ice slab empty or too thick.
Desadjusted/scaled thickness probe.
Adjust/clean.
Difficult to release ice slab at harvest.
Unit bad leveled (tilted to back).
Level; down front.
Not uniform flow pattern at evaporator.
Dirty or scaled distributor.
Perform descaling procedure.
Remove and clean distributor (pull from
two clips at distributor sides).
Low production.
Dirty condenser.
Clean (check algo incoming water/air
tempetature).
Unit stops after few time running.
Safety presostat opens.
Clean air condenser (back).
F
or further problems call aftersales service.