KitchenAid KSRB22Q - If You Need Assistance or Service

If You Need Assistance
or Service
If you ever have questions or comments about your appliance, you
can call our toll-free Consumer Assistance Center telephone
number, 1-800-422-1230,24 hours a day.
This section Is designed to save you the cost of a service call. Part 1 outlines possible problems,
their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to
do If you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance s
complete model and serial numbers and the purchase or installation date. (See page 2.) This
Information will help us respond properly to your request.
1. Before calling for service...
If your appliance should fail to operate, review the following list before calling your dealer. You
could save the cost of a service call.
PROBLEM
CHECK IF
WHAT TO DO
The refrigerator
will not operate
The power cord is not plugged
Into a live circuit with the
proper voltage.
Plug the power cord Into a live
circuit with the proper voltage.
A household fuse Is blown or
circuit breaker Is tripped.
Change the fuse or reset the circuit
breaker.
The Refrigerator Control Is in the
OFF position.
Set Refrigerator Control to a setting
other than OFF.
The refrigerator
makes unfamiliar
sounds
New features on your refrigerator
make new sounds. You may be
healing air flowing from fans, timer
clicks for the defrosting cycle, or
defrost water draining Into the
defrost pan. (See page 20.)
There is water In
the defrost pan
This is normal In hot, muggy
weather. The pan can even be half
full. Make sure the refrigerator Is
level so the pan will not overflow,
Your Ice maker
will not operate
The freezer has not had enough
time to get cold.
Allow the refrigerator to reach the
proper temperature. This could
take 24 hours.
The signal arm Is OFF, In the up
position.
Move the signal arm to the ON
(down) position. (See page 13.)
The water valve Is not turned on.
Turn on the water line valve.
Water Is not getting to the Ice
maker.
Check water line for leaks or clogs.
The lights are
not working
A household fuse Is blown or
circuit breaker Is tripped.
Change the fuse or reset the
circuit breaker.
A light bulb is burned out.
See page 19 for instructions for
changing the light bulbs.
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