TROUBLESHOOTING GUIDE
Symptom: The sharpener will not start when initially plugged into electrical
socket.
Cause: Sharpener or electrical cord could be damaged or malfunctioning.
Solution: Return your sharpener and receipt to the place of purchase for
replacement.
Symptom: Sharpener stops running while in use.
Cause: Sharpener has a built in motor thermostat as a safety feature. It protects
sharpener from overheating if left on accidentally for a long period or if being
used improperly.
Solution: If the thermostat shuts down the motor, unplug the sharpener and wait
about one hour for the motor to cool down, and the sharpener will restart. If
motor still will not re-start, return sharpener to place of purchase.
Symptom: Diamond wheel stops removing metal.
Solution: Diamond Break-In Period – The initial aggressive cutting speed of the
Diamond Sharpening Wheels will slow with use. At the same time, the abrasive
finish will improve. Do not be confused by this break in process because it
is normal and should be expected. The diamond wheels are breaking in, NOT
wearing out.
Symptom: Ceramic stones stop sharpening.
Cause: The ceramic stones will lose their sharpening ability over time, thus
reducing their effectiveness.
Solution: Ceramic stones should be cleaned or replaced. See the Cleaning or
Replacement of Ceramic Stones section of this manual.
FREQUENTLY ASKED QUESTIONS
Q: How often should I sharpen my knives?
A: Sharpen your knife before each use if you want to maintain a razor sharp edge.
After extensive use, if you have honed the knife blade and it no longer slices food
with ease, use the electric sharp ening wheel plus the manual finishing slot to put
a new razor sharp edge on your blade.
Q: How can I tell if my knife is sharp?
A: Use it to slice food. If the knife does not slice food with ease, it needs additional
sharpening.
Q: My knife is not sharp and I’ve gone through the whole knife sharpening
process. What am I doing wrong?
A: Although unusual, there are times when you have to repeat both sharpening
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