Kodak DUPLEX DL2100 - User Manual

Questions and Answers

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Brian ThomasAug 14, 2025
What should I do if my Kodak DUPLEX DL2100 Printer cover is open?
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  Emily GarciaAug 14, 2025
  If the cover of your Kodak Printer is open, close it.
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Christine JohnsonAug 18, 2025
What to do if my Kodak DUPLEX DL2100 Printer is out of paper?
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  Stephanie DennisAug 18, 2025
  If your Kodak Printer is out of paper, check that paper is loaded. If necessary, load new paper.
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Brian BrownAug 21, 2025
Why does my Kodak DUPLEX DL2100 take more than 5 minutes per page to print?
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  Amy MccoyAug 21, 2025
  If your Kodak Printer is taking more than 5 minutes to print a page, try turning off the power to the printer and then turning it back on.
T
tammylunaAug 25, 2025
What to do if my Kodak Printer indicates NOT FOUND on the Device Health Check Screen (USB connection)?
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  Kara YoungAug 25, 2025
  If your Kodak Printer shows 'NOT FOUND' on the Device Health Check Screen when using a USB connection, follow these steps: 1. Ensure the power cord is connected, the printer is turned on, the USB cable is connected to the printer and the APEX processor, there is no printer error, and the paper trays are set correctly. 2. Run Device Health Check. If the problem continues, further assistance is needed.
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Anthony WhiteAug 27, 2025
What to do if my Kodak DUPLEX DL2100 applications do not appear on the Main screen of the Kiosk?
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  Samantha WhiteAug 27, 2025
  If Kodak Printer applications are not showing up on the Kiosk's Main screen, here's what to check: 1. Make sure the power cord is connected, the printer is turned on, the USB or Ethernet cable is connected to both the printer and the console, there are no printer errors, and the application is enabled under User Mode. 2. Run Application Health Check. 3. Verify that the Enablement software for the DL2100 Printer is installed.
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Daniel MillerAug 31, 2025
What to do if my Kodak DUPLEX DL2100 indicates NOT FOUND on the Device Health Check Screen (Ethernet Connection)?
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  Christina KingAug 31, 2025
  If your Kodak Printer displays 'NOT FOUND' on the Device Health Check Screen (Ethernet Connection), follow these steps: 1. Check that the Ethernet cable is connected to the printer and the APEX processor is connected to the network. 2. Go to [Setup] then [Manage Devices] then [KODAK DL2100 Duplex Printer]. 3. Select [Search for Printers] to see if a printer is found. 4. If found, select the default printer and then [Save]. 5. If not found, manually configure the IP address by selecting [Manually Configure], entering the IP address, and selecting [Test Connection]. 6. If a connection is found, select [Save]. If the connection is still not found, further assistance is needed.
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castilloadrianaSep 3, 2025
How to fix connectivity issues with my Kodak DUPLEX DL2100 Printer if my site uses DHCP?
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  smithmarioSep 4, 2025
  If you are experiencing connectivity issues with your Kodak Printer and your site uses DHCP, follow these steps: 1. From the Main screen of the APEX, go to [Setup] then [System Configuration] then [Configure Network]. 2. Use the arrows to select ipconfig/renew. 3. Touch [Execute]. 4. Consult your system administrator to check the Network Settings.
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Diane DavisSep 10, 2025
What to do if I am having connectivity issues with my Kodak DUPLEX DL2100 and my site uses DHCP?
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  Jennifer ReillySep 12, 2025
  If you're having connectivity issues with your Kodak Printer on a DHCP network, here's what to do: 1. From the Kiosk, touch [Setup], then [Configure System Settings], and then [Configure Network]. 2. Use the arrows to select ipconfig /renew. 3. Touch [Execute]. 4. Check the Network Settings with your system administrator.

Summary

Safety Information

Printer Overview

Front View

Diagram and identification of the printer's front panel controls and components.

Rear View

Diagram and identification of the printer's rear ports, power switch, and duplex unit.

Using the Printer Menu

Print Configuration Report

Loading Media

Load Paper and Greeting Cards

Guide for loading paper and greeting card paper into the printer trays.

Toner Cartridge Replacement

Printer Maintenance

Replacement Supplies

List of product names, catalog numbers, and quantities for replacement supplies.

Replace Image Drum

Step-by-step instructions for replacing the printer's image drum units.

Replace Transfer Belt

Procedure for replacing the printer's transfer belt unit.

Replace Fuser Unit

Detailed steps for removing and installing the fuser unit.

Clean LED Head

Instructions for cleaning the printer's LED head for image clarity.

Clear Paper Jams

Troubleshooting Printer Issues

Resolve Printer Error Messages

Guide to identify and resolve common printer error messages.

Resolve Kiosk Error Messages

Solutions for error messages encountered on the Kiosk system.

Resolve APEX Error Messages

Troubleshooting error messages related to the KODAK Advanced Picture Exchange (APEX).

Correct Print Skewing

Clean Front Pick Rollers

Procedure to clean the rollers responsible for paper pickup to correct skewing.

Clean Duplex Rollers

Instructions for cleaning the duplex unit rollers to address print skewing.

Printer Specifications

Kodak DUPLEX DL2100 Specifications

General

Functions	Print, Copy, Scan
Print Resolution (Black)	Up to 600 x 600 dpi
Duplex Printing	Automatic
Optical Resolution	600 x 600 dpi
Automatic Document Feeder (ADF) Capacity	50 sheets
Duplex Scanning	Yes
Compatibility	Windows, macOS
Connectivity	USB, Ethernet
Mobile Printing	Apple AirPrint, Google Cloud Print
Output Formats	PDF, JPEG
Interface	USB 2.0, Ethernet