The coffee maker will
not power on.
The power outlet is not
plugged in securely.
Plug the power cord into a
wall outlet correctly. If the
appliance still does not work,
Water leaks from the
bottom of coffee maker.
There is excessive water in
the drip tray.
Clean the drip tray.
The coffee maker
malfunctions.
Contact Kogan.com for
further assistance.
Water leaks from outer
side of filter.
There is some coffee powder
on filter edge.
Ensure the filter is clean
before use.
Acidic (vinegary) taste
noted in coffee.
correctly after cleaning
Clean coffee maker as per
“before the first use” several
The coffee powder is stored
in a hot, wet place for a long
time. The coffee powder
turns bad.
powder and store unused
coffee powder in a cool, dry
place. After opening a
package of coffee powder,
reseal it tightly and store in a
refrigerator to maintain
Plastic taste noted in
coffee.
Appliance in use for first time.
Test runs with hot water
strongly recommended
before making any to drink.
Upon first use, run the coffee
machine with just hot water
to clean and prepare the
appliance. Do not drink these
initial test runs. Ensure water
has been run for at least one
minute before making coffees
Burnt taste noted in
coffee.
Water flowing through grinds
too slowly, leading to a bitter
and burnt tasting coffee.
Adjust your grinder for a
coarser grind of the beans.
No steam from nozzle.
The nozzle on the steam
wand is blocked.
Use a toothpick or small,
narrow brush to remove
possible blockage. Ensure the
nozzle and cover are properly
The steam function will
not generate froth.
The steam ready indicator is
not illuminated.
The unit is only ready for
frothing once the indicator is
The container is too big or
poorly shaped for frothing.
Use a tall and narrow cup.
Skim milk used for frothing.
Use whole milk or half-skim
milk.
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