What to do if my Kogan SmarterHome G50 robot connection failed?
- RRandall DillonAug 18, 2025
If the Kogan Vacuum Cleaner machine failed to connect to the server, check whether the wireless network connected can connect to the internet.
What to do if my Kogan SmarterHome G50 robot connection failed?
If the Kogan Vacuum Cleaner machine failed to connect to the server, check whether the wireless network connected can connect to the internet.
Why does my Kogan SmarterHome G50 Vacuum Cleaner say 'The battery is low, please charge the machine'?
This message appears when the Kogan Vacuum Cleaner's battery power is less than 20%. When this happens, the vacuum automatically switches to recharging mode.
What to do if my Kogan SmarterHome G50 wheels are stuck?
If the wheels of your Kogan Vacuum Cleaner are jammed, check them for any foreign objects. If you find any, clean the entangled objects.
What to do if my Kogan Vacuum Cleaner side brush is tangled or jammed?
If the side brush of your Kogan Vacuum Cleaner is abnormal, check whether it's entangled with any foreign objects. If so, clean the entangled objects.
What to do if my Kogan Vacuum Cleaner is stuck and says 'Please move the machine to open'?
If your Kogan Vacuum Cleaner failed to get out of trouble, move it to an open place and press the cleaning key again.
What to do if the dust box is not installed in my Kogan Vacuum Cleaner?
If the dust box of your Kogan Vacuum Cleaner is removed and not installed, replace the dustbin to the vacuum and press the cleaning button again.
What to do if the Kogan SmarterHome G50 Vacuum Cleaner side brush is tangled?
If the side brush of your Kogan Vacuum Cleaner is abnormal, check whether it is entangled with foreign objects and clean them off.
What to do if my Kogan SmarterHome G50 wheel is stuck?
If the wheel of your Kogan Vacuum Cleaner is jammed, check whether the wheel is entangled with foreign objects, and if so, clean the entangled objects.
What to do if my Kogan SmarterHome G50 gets stuck and asks to be moved to an open area?
If your Kogan Vacuum Cleaner failed to get out of trouble, move it to an open place and press the cleaning key again.
What to do if the Kogan SmarterHome G50 Vacuum Cleaner dust box is not installed?
Replace the dustbin in your Kogan Vacuum Cleaner and press the cleaning button again.
Model | Kogan SmarterHome G50 |
---|---|
Category | Vacuum Cleaner |
Type | Robotic |
Dust Collection | Bagless |
Battery Life | 120 minutes |
Charging Time | 4-5 hours |
Dustbin Capacity | 600 ml |
Noise Level | 65 dB |
Wi-Fi Connectivity | Yes |
App Control | Yes |
Scheduling | Yes |
Auto Recharge | Yes |
Virtual Walls | No |
Smart Home Protocol | Wi-Fi |
Voice Control | Yes |
Features | Anti-drop Function |
Safety instructions and precautions for using the product, covering handling and environmental conditions.
Diagrammatic representation of the robot vacuum's top and bottom components and features.
Explanation of the buttons and display screen on the remote control for operating the vacuum.
Steps for removing protective materials and installing the charging station and side brushes.
Instructions on placing the robot on the charging station and understanding charging status.
Guide to downloading the SmarterHome app and registering a user account for device management.
Detailed steps for connecting the device to the app using AP Mode via Wi-Fi hotspot.
Alternative method for connecting the device via Standard Mode if AP Mode fails.
Instructions on powering on, starting automatic cleaning, and switching suction modes.
How to use mopping, single room, and border cleaning modes.
Procedures for pausing, waking, shutting down the robot, and setting cleaning schedules.
Steps for filling the water tank, installing it, and attaching the mop for floor cleaning.
Guide to emptying and cleaning the dust box and its filters.
Instructions for removing, cleaning, and drying the water tank and mop assembly.
Steps for cleaning the dustbin component of the water tank assembly.
How to clean and detangle the main roller brush and side brushes.
Instructions for cleaning the charging station, ground sensors, and wheels.
Steps to connect the Kogan SmarterHome™ account to the Google Home app.
Guide to enabling the Kogan SmarterHome™ skill in the Alexa app.