Konica Minolta bizhub C652 Quick Guide

Troubleshooting
9
9-2 C652/C652DS/C552/C552DS/C452
9.1
Troubleshooting Chapter 9
9 Troubleshooting
9.1 Troubleshooting
This section describes common troubleshooting procedures in a question and answer format. If the problem
is not corrected, even after performing the described procedure, contact your service representative.
Why can’t the machine be turned on?
This machine has two switches.
Answer
Check for the following.
- Check that the machine’s power plug is firmly inserted into the electrical outlet. In addition, check that
the circuit breaker has not been tripped.
- Check that the machine has been turned by using both the sub power switch and the main power
switch.
NOTICE
If the machine is not turned on after the indicated items have been checked, contact your service
representative.
Why does no screen appear in the touch panel?
If no operation is performed for a specified length of time, the touch panel goes off and the machine
automatically enters a mode where it conserves energy.

Konica Minolta bizhub C652 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1800 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	3.8 s
Time to first page (color, normal)	5.5 s
Print speed (black, normal quality, A3)	33 ppm
Print speed (color, normal quality, A3)	25 ppm
Print speed (black, normal quality, A4/US Letter)	65 ppm
Print speed (color, normal quality, A4/US Letter)	50 ppm
Internal memory	2048 MB
Processor model	MC7448
Processor family	NXP
Card reader integrated	No
Maximum internal memory	3072 MB
Internal storage capacity	250 GB
Email protocols	POP3, SMTP
Cabling technology	10/100/1000Base-T(X)
Security algorithms	128-bit AES, 802.1x RADIUS, IPSEC, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Supported network protocols (IPv4)	TCP/IP; IPX/SPX; NetBEUI; AppleTalk (EtherTalk); SMB; LPD; IPP; SNMP; HTTP
Supported network protocols (IPv6)	TCP/IP
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	9999 copies
Copy speed (black, normal quality, A3)	33 cpm
Copy speed (black, normal quality, A4)	65 cpm
Copy speed (color, normal quality, A3)	25 cpm
Copy speed (color, normal quality, A4)	50 cpm
Display	LCD
Control type	Touch
Product color	Black, White
Display diagonal	8.5 \
Display resolution	800 x 480 pixels
Market positioning	Business
PCL fonts	80
Printer fonts	PCL, PostScript
Digital sender	-
Stapling capacity	1000 sheets
Maximum duty cycle	- pages per month
Number of PostScript fonts	137
Page description languages	XML, PCL 6C, PostScript 3
Mac operating systems supported	Mac OS 9.0, Mac OS 9.1, Mac OS 9.2, Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 x64
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Standard interfaces	Ethernet, USB 2.0
Scan to	E-mail, FTP, SMB, USB
Scan drivers	TWAIN
Grayscale levels	256
Maximum scan area	A3 (297 x 420) mm
Scan speed (color)	78 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF, XPS
Faxing	Color faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Paper tray media types	Plain paper, Thick paper
Paper tray media weight	64 - 256 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A3, A3+, A4, A5, A6
ISO B-series sizes (B0...B9)	B6
Maximum ISO A-series paper size	A3+
Auto Document Feeder (ADF) media weight	35 - 210 g/m²
Paper input type	Paper tray
Total input capacity	3650 sheets
Total output capacity	250 sheets
Maximum input capacity	6650 sheets
Total number of input trays	5
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (average operating)	2100 W
Bundled software	PageScope Net Care Device Manager PageScope Data Administrator PageScope Box Operator PageScope Workware PageScope Direct Print Print Status Notifier Driver Packaging Utility Log Management Utility

Weight and Dimensions

Depth	879 mm
Width	650 mm
Height	1155 mm