TROUBLESHOOTING
Problem Possible cause Solution
The appliance is not working
The plug is not inserted Insert the plug in the power socket
The cooking basket is not inserted Insert the cooking basket correctly
The cooking time and temperature
have not been selected
Set the desired cooking time and
temperature
The overheating protection has tripped
Turn the appliance o and wait for it to
fully cool before turning it on again.
The food is not well cooked.
There is an excessive amount of food. Reduce the amount of food.
The set temperature is too low. Set a higher temperature.
The set cooking time is too short. Set a longer cooking time.
The food is not evenly cooked.
The food needs to be shaken halfway
through cooking.
Shake the food and check the done-
ness.
Snacks are not crispy.
Snacks intended for cooking in an oil
fryer have been used.
Use oven snacks or brush some oil
over the snacks.
The cooking basket does not fit prop-
erly in the main unit.
Too much food in the basket. Do not overfill the container.
White smoke is emitted and the
outside of the appliance is hotter than
usual.
Fatty food is being cooked.
This is a normal phenomenon that
does not aect the appliance or the
cooking result.
The cooking basket contains fat resi-
due from previous cooking.
Clean the basket after each use.
The fresh potatoes are unevenly
cooked or are not crispy.
The potato sticks were not properly
rinsed and dried before cooking.
Rinse the potato sticks well to remove
any starch and dry them well.
The potato sticks are too big. Cut the sticks into smaller pieces.
Not enough oil. Add some oil.
The problem is not solved. Contact an authorised service centre.
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