Kora DVB-T2 - 3. FREQUENTLY ASKED QUESTIONS; Troubleshooting: Display and Signal Issues; Troubleshooting: Playback and Audio Problems; Troubleshooting: Remote Control Malfunctions

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3. FREQUENTLY ASKED QUESTIONS
Problem
Probable Cause
Solution
No image is displayed on
the TV to Video
Device off
Turn the device ON
Power supply device is not
connected
Connect the power supply
and switch on the device
The Input Error on TV
Select (TV) the correct
video input device
The screen shows "No
Signal"
The antenna cable is not
connected
Connect the cable
The cable is broken
Replace the cable
The picture is severely
disturbed and
sometimes the vision is
interrupted
The TV signal is too weak
Check the cable and the
antenna and if the
problem persists contact a
technician in order to fix
the issue
The playback is severely
disturbed and
sometimes the playback
is interrupted
The storage device is too
slow
Change the storage device
with a faster USB interface
2.0
Codec isn’t supported
The device is not a
multimedia player and
supports a limited number
of formats / codecs.
Convert the video file.
No sound
The volume level is too
low
Turn up the volume
Mute function is active
Mute function off
Wiring problems
Check the correct wiring
Only sound is played but
no picture
The selected channel is a
RADIO
Press TV / Radio to switch
the operating mode
Remote control
malfunctions
Incorrect orientation
Point the remote control
at the receiver on the
front of the device
Excessive distance /
Obstacles presence
Reduce the distance to no
more than 4 meters and
remove all obstacles
Room brightness is too
high
Reduce the ambient
brightness
Reflections
Often the device is placed
on glass tables that can
interfere with the IR