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HELP LINE
Our customer service hours are Monday – Friday, 9am – 8pm EST.
Be sure to visit our website at www.kraususa.com
NONAPPLICABILITY OF THIS WARRANTY
By the purchase and use of our products, you agree that Kraus is not liable for incidental,
consequential or special damages associated with the return, replacement, installation or
use of your product. This includes freight costs, cartridge replacement, labor, travel time,
lost profit, home damages and other contingent liabilities and costs (including, without
limitation, costs associated with experts, investigations, analyses, attorneys and other
professionals and services). The Kraus warranty is a comprehensive and explicit limit of
liability, and all items outside of it are not addressable by or the responsibility of Kraus.
Certain states have variances regarding implied warranties and in those situations we
remain fully compliant.
KRAUS USA Inc. makes no implication that products comply with any or all local building
or plumbing codes. It is the consumer’s responsibility to determine local code compli-
ance. This warranty extends to the original purchaser and first consumer.
If you are a homeowner please contact a Kraus Customer Service Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
Customerservice@kraususa.com
If you are a plumbing contractor or trade professional please contact a Kraus Pro
Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
Proservice@kraususa.com
If you are an Authorized Partner please contact a Partner Support Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
Partnersupport@kraususa.com
In requesting warranty service, please be ready to provide:
1. Proof of purchase.
2. A description of the problem.
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