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Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section “services”.
Pairing has not succeeded. - Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine
(see page 14).
- Ensure the smartphone or tablet is placed next to the machine (max distance
20 cm) during the pairing.
- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine,
via the App.
- Go on the App “Name”, click on “Machine status”,then click on “Unpair this
machine”.
- Click on “unpair this device” to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
No lights on the coffee machine. - Machine turned OFF automatically. See paragraph on “Energy Saving Mode”. - Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow. - Check if the water tank is correctly positioned, if empty, fill with fresh drinking water. - Descale it if necessary.
Coffee is not hot enough. - Preheat cup. - Descale the machine if necessary.
The slider does not close completely or the
machine doesn't start brewing.
- Empty the capsule container. - Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
Leakage (water under the machine). - Unplug the machine.
- Empty drip tray if full and remove all the water under the machine. Then plug again
the machine.
- If problem persists, call the Nespresso Club.
Maintenance light is ON. - When maintenance light blinks every 4 seconds, descaling is required. - If problem persists, call the Nespresso Club.
Nespresso light is ON. - It means your capsule stock is empty. You can order capsules via the App or
Nespresso website.
Temperature button blinks fast - It means machine is overheating or in an environment below 0°.
- Please wait for all buttons to switch off, this will take a few minutes.During this time
the machine cannot be used.
- If problem persists, call the Nespresso Club.
Water or coffee flow does not stop even
when pushing the brewing button.
- Gently move the slider towards the back of the machine to stop the flow.
Hot water flow always stops a short time after pressing the brewing button
to stop. this is a normal behavior not a troubleshooting.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed. - If problem persists, call the Nespresso Club.
Machine turns to OFF mode. - To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on “Energy Saving Mode”.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
UM_EXPERT&MILK_RC_KRUPS.indb 31 19.06.17 13:27
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