KVH Industries TracPhone V7HTS - User Manual

This guide provides basic operation information for the TracPhone V7-HTS. For
complete operation, setup, and diagnostics information, refer to the system’s
comprehensive Help, available on the Support tab of the TracPhone V7-HTS web
interface. If you need any assistance, please contact KVH Technical Support.
TracPhone
®
V7HTS Quick Start Guide
Technical Support
North/South America, Australasia: Europe, Middle East, Africa, Asia-Pacific:
Phone: 1 866 701-7103 (U.S. only) Phone: +45 45 160 180
Phone: +1 401 851-3806 Email: mvbsupport@kvh.com
Email: mvbsupport@kvh.com
Press the power button on the ICM then wait 5 minutes
for system startup. When the ICM indicates “Online,”
you can make a voice call or access the Internet using
any device connected to the network.
Turning On the System
The antenna requires a clear view of the sky. Objects such
as bridges and boat masts can block satellite signals.
The antenna transmits radio frequency (RF) energy that
is potentially harmful. Whenever the system is in use,
make sure everyone stays more than 36 feet (11 m)
away from the antenna. No hazard exists directly below
the antenna.
Caution – RF Radiation Hazard
You can program up to two no-transmit zones to prevent
transmissions and protect people in accessible areas
around the antenna. Refer to the Help for details.
Making a Voice Call
TO the Vessel
People on shore call your vessel by dialing one of your
vessel’s phone numbers. If they call within the same
country code as the vessel’s phone number, they may
avoid international charges. If they call from within the
same area code, they may avoid long-distance fees.
For a fee, you can choose the country code and area
code of your vessel’s phone number(s). You can also
add “virtual numbers.” For details, contact KVH Airtime
Services (see www.kvh.com/mvbcustomercenter for
contact information).
FROM the Vessel
How you dial depends on your Line 1 phone number.
To call outside the country assigned to Line 1:
Dial <Int’l Prefix>+<Country>+<Area>+<Phone No.>
To call within the same country as Line 1:
Dial <Area>+<Phone No.>
To call within the same country & area code as Line 1:
Dial <Phone No.>
Int’l Prefix = International call prefix from Line 1 country
KVH, TracPhone, IP-MobileCast, CommBox, and the unique light-colored dome with dark contrasting baseplate (Reg. No. 2,864,752) are trademarks, and mini-VSAT Broadband is a service mark, of KVH Industries, Inc.
All other trademarks are the property of their respective companies. The information in this document is subject to change without notice. No company shall be liable for errors contained herein.
©2017-2020 KVH Industries, Inc., All rights reserved. 54-1221 Rev. B
Power Button
ICM

Summary

Turning On the System

System Startup Procedure

Press the power button on the ICM, wait for system startup, and connect devices when "Online."

Antenna Signal Requirements

The antenna needs a clear view of the sky; objects can block satellite signals.

RF Radiation Hazard Precautions

Safe Distance from Antenna

Maintain a distance of at least 36 feet (11m) from the antenna when the system is in use.

No Hazard Below Antenna

There is no RF radiation hazard directly below the antenna.

No-Transmit Zones

Program up to two zones to prevent transmissions in accessible areas around the antenna.

Making a Voice Call

Calling From the Vessel

Dialing format depends on your Line 1 phone number for domestic and international calls.

Calling To the Vessel

Shore-based callers use vessel phone numbers; virtual numbers can avoid charges.

Accessing the ICMs Web Interface

ICM Web Interface Access

Connect to the vessel's network and use http://minivsat.kvh or the ICM's IP address in a web browser.

ICM Web Interface Features

Check system status, update software, and configure system aspects via the web interface.

Mini-VSAT iPhone App

Use the iPhone app to view system status and update software, available on the App Store.

Accessing the mini-VSAT Manager at myKVH

myKVH Manager Access

Log in at www.mykvh.com with your activation credentials to access the manager.

myKVH Manager Functions

Manage data usage, alerts, allocations, network settings, and view track/speed data.

Accessing KVH Link Entertainment

KVH Link Access Methods

Access content via IP-MobileCast, KVH Link app, or Set-top Box on the vessel's network.

KVH Link Content Examples

Includes movies, TV shows, news, sports, music, and training content.

Online Resources

Service Activation & Support

Contact for activation and customer support via kvh.com/mvbcustomercenter.

Coverage Map

View the satellite coverage map at kvh.com/minivsatmap.

Data Management

Access data management tools via mykvh.com.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

The KVH TracPhone V7-HTS is a maritime satellite communication system designed to provide reliable voice and internet connectivity for vessels. It offers high-speed data access and global coverage, making it suitable for a wide range of maritime applications, from recreational boating to commercial shipping. The system is managed through an Integrated CommBox Modem (ICM) and a web interface, providing users with comprehensive control and monitoring capabilities.

Function Description:

The primary function of the TracPhone V7-HTS is to establish and maintain satellite communication for voice calls and internet access while at sea. It utilizes Ku-band satellite technology to deliver high-speed data, enabling activities such as web browsing, email, video streaming, and remote work. The system also supports voice communication, allowing users to make and receive calls to and from shore.

The TracPhone V7-HTS operates by tracking geostationary satellites, ensuring continuous connectivity even as the vessel moves. Its advanced antenna system automatically adjusts its position to maintain a strong signal, compensating for vessel motion and changes in heading. The ICM acts as the central hub for the system, managing satellite acquisition, data routing, and network connectivity.

Important Technical Specifications:

• Satellite Band: Ku-band
• Data Speed: Up to 20 Mbps download, 3 Mbps upload (depending on data plan)
• Antenna Type: TracPhone V7-HTS antenna (specific dimensions and weight not provided in the manual, but implied to be a dome-shaped unit)
• Power Input: Not explicitly stated, but implied to be compatible with vessel power systems.
• Connectivity: Ethernet for network integration, phone ports for voice services.
• Coverage: Global, with specific regional support for North/South America, Australasia, Europe, Middle East, Africa, and Asia-Pacific.
• Web Interface: Accessible via http://minivsat.kvh or the ICM's IP address (default 192.168.6.1).
• Mobile App Support: mini-VSAT iPhone® app for system status and software updates.
• Radiation Hazard Zone: 36 feet (11 meters) from the antenna when in use. No hazard directly below the antenna.

Usage Features:

• System Startup: Pressing the power button on the ICM initiates system startup, which takes approximately 5 minutes. The ICM indicates "Online" when ready for use.
• Voice Calling (FROM the Vessel):
  • International Calls: Dial <Int'l Prefix>+<Country>+<Area>+<Phone No.>
  • In-Country Calls: Dial <Area>+<Phone No.>
  • In-Area Code Calls: Dial <Phone No.>
  • The "Int'l Prefix" is the international call prefix from the Line 1 country.
• Voice Calling (TO the Vessel): People on shore can call the vessel using its assigned phone numbers. International and long-distance charges may vary based on the caller's location relative to the vessel's phone number country and area code.
• Customizable Phone Numbers: Users can choose the country code and area code for their vessel's phone numbers and add "virtual numbers" for a fee by contacting KVH Airtime Services.
• Web Interface Access: Connect to the vessel's network and navigate to http://minivsat.kvh in a web browser. The interface allows users to check system status, update software, and configure various system settings.
• mini-VSAT Manager (myKVH): Accessible via www.mykvh.com after logging in with activation credentials. This platform allows users to:
  • Monitor vessel data usage.
  • Set up usage and overage alerts.
  • Restrict data categories.
  • Establish daily, weekly, or monthly data allocations for individual users.
  • Change network settings.
  • View vessel track and historical speed data.
• KVH Link Entertainment: For vessels with a KVH Link subscription (delivered via IP-MobileCast™), content can be accessed on computers or Android™ devices by navigating to https://ipmobilecast.com in Chrome™ or Firefox® browsers. Alternatively, the free KVH Link app can be used on Apple® iOS or Android smartphones/tablets. KVH Link content can also be viewed on TVs equipped with a KVH Link Set-top Box.
• No-Transmit Zones: The system allows programming up to two no-transmit zones to prevent transmissions in accessible areas around the antenna, enhancing safety.

Maintenance Features:

• Software Updates: The ICM's web interface and the mini-VSAT iPhone® app provide functionality for updating system software, ensuring the system operates with the latest features and improvements.
• Diagnostics: The web interface offers tools and information for diagnosing system issues, including connection status, antenna state, and satellite tracking details.
• Technical Support: KVH provides dedicated technical support via phone and email for various regions:
  • North/South America, Australasia: Phone: 1 866 701-7103 (U.S. only), +1 401 851-3806; Email: mvbsupport@kvh.com
  • Europe, Middle East, Africa, Asia-Pacific: Phone: +45 45 160 180; Email: mvbsupport@kvh.com
• Online Resources: KVH offers online resources for service activation, customer support (kvh.com/mvbcustomercenter), coverage maps (kvh.com/minivsatmap), and data management (mykvh.com).
• Help Documentation: A comprehensive Help section is available on the Support tab of the TracPhone V7-HTS web interface, providing detailed information on operation, setup, and diagnostics.

The TracPhone V7-HTS is designed for user-friendly operation with robust connectivity, making it a reliable solution for maritime communication needs. Its various interfaces and support options ensure that users can effectively manage their satellite services and troubleshoot any potential issues.

KVH Industries TracPhone V7HTS Specifications