LANIER/RICOH/SAVIN MP C4503 User Manual

TROUBLESHOOTING GUIDE
06/20/2014
Copyright  2014 RICOH Americas Corporation. All rights reserved. Page 1 of 36
PRODUCT CODE: D148/D149/D150
APPLICABLE MODEL:
LANIER – MP C4503/MP C5503/MP C6003
RICOH – MP C4503/MP C5503/MP C6003
SAVIN - MP C4503/MP C5503/MP C6003
GENERAL:
The attached document is the Troubleshooting Guide for the D148/D149/D150. Please use this guide as a
supplement to your service manual.
Revised items appear in bold typeface.
TABLE OF CONTENTS:
1. PAPER FEED ERRORS ...................................................................... 2
2. COPY PROCESS ................................................................................ 5
3. CONNECTIVITY .................................................................................. 6
4. PRINTING/SCANNING ........................................................................ 8
5. OPERATION PANEL......................................................................... 11
6. SECURITY......................................................................................... 15
7. ERROR CODES and MESSAGES .................................................... 17
8. OPTIONAL UNITS ............................................................................. 25
9. IMAGE PROBLEMS .......................................................................... 28
10. MECHANICAL and ELECTRICAL .................................................. 30
11. OTHERS .......................................................................................... 32
Firmware TSB’s with the prefix D147 are for MP C3003/ MP C3503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB’s with the prefix D149 are for MP C4503/MP C5503/MP C6003
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
Firmware TSB’s with the prefix D177 are for MP C2003/MP C2503
(some of these will be for the Smart Operation Panel model, and some will be for the
standard model)
However, some TSB’s cover more than one set of models (for example, some TSB’s with the
prefix D147 can cover MP C3003/MP C3503 and MP C4503/MP C5503/MP C6003 and MP
C2003/MP C2503. So always refer to the ‘Model’ in the table at the top of page 1 of each
TSB.

LANIER/RICOH/SAVIN MP C4503 Specifications

General

Print Resolution	1200 x 1200 dpi
Functions	Print, Copy, Scan
Print Speed (Color)	45 ppm
Print Speed (Black & White)	45 ppm
Connectivity	Ethernet
Scanner Type	Flatbed
Scan Resolution	Up to 600 dpi
Copy Speed (Color)	45 cpm
Copy Speed (Black & White)	45 cpm
Duplex Printing	Yes
Original Capacity	100 sheets
Memory (RAM)	2 GB
Fax Transmission Speed	33.6 kbps
Operating System Compatibility	Windows, macOS, Linux

Summary

Paper Feed Errors Troubleshooting

Paper Size and Duplex Jam

Jamming occurs with specific paper sizes (B4, DLT, SRA3) in duplex mode.

Specific Jam Codes

Machine jams with specific error codes (e.g., 19, 24, 60).

Damaged Paper Output

Paper is damaged (scratched) at the exit roller during staple jobs.

Copy Process Issues

SC620 Fusing Errors

SC620 error code appears frequently during the fusing process.

Connectivity Troubleshooting

WIM Connectivity Issues

Problems related to Wireless Internet Module (WIM) connectivity.

@Remote Communication Errors

Communication suspension with remote services due to SSL issues.

Fax Transmission Errors

Errors occurring during fax transmission, including errors on specific models.

Printing and Scanning Problems

Job Cancellation with Chinese Characters

Jobs are cancelled when logging in with Chinese characters.

Blank Sheets in Output

Blank sheets are printed when scanning mixed-sized originals.

Text Misalignment in Duplex Prints

Text is shifted or overlaps in duplex PCL prints.

Operation Panel Issues

Missing Icons on Operation Panel

Icons disappear or are not displayed on the operation panel.

Operation Panel Button Malfunctions

Buttons on the operation panel do not respond.

System Freezes

Machine freezes after recovering from Energy Saver mode.

Security and Access Problems

Unauthorized User Access

Unauthorized users can edit administrative privileges.

Garbled User Data

Usernames or fax names appear garbled.

Login/Logout Failures

Login or logout operations fail.

Error Codes and Messages

SC370 Process Control Errors

Errors related to process control and ID sensor calibration.

SC501-504 Paper Feed Limit Error

Jamming due to paper exceeding limit or knocking feeder.

SC670 Engine Board Reset

Engine board resets and does not restart.

E62 Package Firmware Update Fail

Package firmware update via SD card fails.

Optional Units and Features

Misaligned Staple Issues

Staples are misaligned in the staple tray or output.

Poor Staple Stacking

Stapled sets are not stacked properly or shifted.

SDK/ESA Application Integration

Issues with SDK/ESA applications (ELP-NX, USB device).

Image Quality Problems

Print Line Defects

White, blue, or black lines appear on prints.

Image Banding Issues

Black bands or horizontal banding appears on images.

Toner Blasting / Density Control

Toner density control errors and excessive toner.

Mechanical and Electrical Issues

Mechanical Noise Issues

Various mechanical noises from unit, clutch, hinge, rollers.

Motor Non-Stop Issues

Main motor or paper feed motor does not stop.

Other System Issues

Memory Leak Issues

Memory leak problems when DHCP v6 is enabled.

Energy Saver Mode Recovery Issues

Problems with recovery from sleep or energy saver modes.

Machine Slow Performance

Machine is slow due to various factors like print jobs or SC620.

Machine Stalls During Operations

Machine stalls when processing jobs or recovering from modes.