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LAVAZZA KLIX Series - User Manual

LAVAZZA KLIX Series
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KLIX
®
Operator’s Manual
©Lavazza Professional UK Limited 2019
Issue 03C

Table of Contents

Questions and Answers

  • S
    Samuel JacksonAug 15, 2025
    Why is my LAVAZZA Vending machines not accepting coins?
    • D
      Dr. Michelle KingAug 15, 2025
      The LAVAZZA Vending machines may not be accepting coins because of a few reasons. First, try cleaning the coin mechanism, following the instructions on the Cleaning instruction label inside the machine door. Also, check for any obstructions around the cash box or ensure that the cash box is not full. Finally, verify that the machine is not set in Free mode by checking the Free/Pay mode switch and ensuring it is on Pay.
  • P
    Phillip CruzAug 18, 2025
    What to do if LAVAZZA Vending machines product label light is not illuminated?
    • J
      Jorge BeckAug 18, 2025
      If the product label light on your LAVAZZA Vending machines is not illuminated, first check that the relevant stack is not empty of cups. If the stack of cups is full, ensure that the cups are not damaged; remove any damaged cups and replace them in the stack. Also, the machine may be in ‘Power Save Mode’; press any product label to reactivate the machine.
  • G
    gbellAug 21, 2025
    What to do if my LAVAZZA KLIX Vending machines says 'Please take your drink' or 'Please remove cup'?
    • K
      Kenneth BradyAug 22, 2025
      If your LAVAZZA Vending machines displays 'Please take your drink' or 'Please remove cup', remove the cup or any other obstruction from the delivery drum.
  • B
    Barbara SmithAug 25, 2025
    What to do if LAVAZZA KLIX displays 'Carousel Jammed - Check Stack X'?
    • D
      Donna BurnsAug 25, 2025
      If your LAVAZZA Vending machines displays 'Carousel Jammed - Check Stack X', remove cups from the stack. Check for and discard any damaged cups, then refill with undamaged cups. Always ensure that the stack is not overfilled and the lid is on.
  • S
    smithrichardAug 28, 2025
    What to do if the LAVAZZA KLIX hot tank is not filling?
    • P
      Patrick HartAug 28, 2025
      If the hot tank in your LAVAZZA Vending machines is not filling, check if the water supply to the machine is on and that adequate water pressure is present.
  • K
    Katrina WillisAug 31, 2025
    Why is my LAVAZZA Vending machines dispensing only cold drinks?
    • J
      Janice BrownAug 31, 2025
      If your LAVAZZA Vending machines is only dispensing cold drinks, and it has just been switched on, wait approximately 20 minutes for the water to reach its correct temperature. For hot and cold drink machines, only cold drinks will be available during heat up, and therefore only cold drink labels will be lit up.
  • J
    Joshua JohnsonSep 4, 2025
    What to do if LAVAZZA Vending machines displays 'Drum Jammed - Remove Drum and Clear Cups'?
    • W
      William BuchananSep 4, 2025
      If your LAVAZZA Vending machines displays 'Drum Jammed - Remove Drum and Clear Cups', remove the drum and clear any obstructions. Then, replace the drum by following the instructions on the Cleaning instruction label.
  • A
    abigail56Sep 7, 2025
    What to do if the LAVAZZA KLIX displays 'Check Drip Tray, Bucket and Dispense Nozzle'?
    • B
      Brian CareySep 7, 2025
      If your LAVAZZA Vending machines displays 'Check Drip Tray, Bucket and Dispense Nozzle', open the machine door and confirm all parts are fitted. Identify the parts using the Cleaning and Maintenance instruction label. Check that the Driptray, Splashplate, and Nozzle are fully inserted (KLIX® Momentum Only). Ensure the bucket is fitted correctly between the brackets and is not full of water, then close the door.
  • K
    kjonesSep 12, 2025
    What to do if LAVAZZA Vending machines displays 'Replace Drum and Close Door'?
    • L
      Lisa PetersonSep 12, 2025
      If your LAVAZZA Vending machines displays 'Replace Drum and Close Door', refit the drum as shown on the Cleaning instruction label and close the door.

Summary

General Information

Health and Safety

Safety Precautions

Details safety measures, installation requirements, operating temperature range, and user restrictions.

Warning Labels

Explains the meaning of warning symbols like High Voltage, Caution, and Hot Surface found on the machine.

Machine Specifications

KLIX Machine Overview

External Components

Identifies and describes the key external parts of the KLIX machine, including selection labels and coin slots.

Internal Components

Illustrates and names the main internal parts of the KLIX machine, such as carousel, dispense nozzle, and water filter.

Cleaning and Maintenance

Provides instructions for routine cleaning, weekly maintenance, and coin channel cleaning for optimal machine performance.

Operator Menu

Explains how to access and use the Operator Menu for drink settings, pricing, and machine audits.

Product Refilling

Guides on how to refill product stacks, ensuring correct placement and gap for smooth operation.

Changing Drink Selection

Step-by-step process for changing the drink selection, including label replacement and SKU code matching.

Emptying the Cash Box

Instructions on how to safely empty the cash box and a note on machine operation when the box is full.

Moving the Machine

Advises on the procedure for moving the machine, emphasizing the need to consult customer service to avoid voiding warranty.

Machine Storage

Recommendations for storing machines offline, suggesting consultation with customer service for recommissioning.

Setting Vend Mode

Payment System Options

Changing Drink Price

Individual Drink Pricing

Details setting prices for individual drinks via the product selection label and touch screen display.

Bulk Drink Pricing

Explains how to set prices for multiple drinks simultaneously using the Pricing menu on the touch screen.

Round Buying Feature

Machine Audit Procedures

Running Audits

Describes running audit totals that reflect total vends since installation and cannot be zeroed.

Interim Audits

Explains interim audit totals which can be zeroed, showing values since the last reset.

Water Filter Maintenance

Troubleshooting Guide

General Troubleshooting

Addresses common issues like product label lights not illuminating or the machine not accepting coins.

Display Messages

Interprets common messages displayed on the machine, such as 'Sorry, Machine out of order' or 'Water heating'.

Front Panel Error Messages

Lists and explains error messages appearing on the front panel, including 'Coin box full' and 'Carousel Jammed'.

Customer Contact Information

LAVAZZA KLIX Series Specifications

General IconGeneral
BrandLAVAZZA
ModelKLIX Series
CategoryVending machines
LanguageEnglish

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