EN
TROUBLESHOOTING
Problem encountered Possible causes Solution
The milk frother does
not switch on. Power
light off after
having pressed the
multifunction button.
» Appliance not connected
to the electricity grid.
» The device is connected to
multiple outlets or power
bar.
» No current at the current
outlet.
» Electrical circuit failure.
» Make sure the power cord is properly plugged into
the current outlet.
» Connect the device directly to the current outlet.
» Connect another device to check the power supply.
» Contact Lavazza’s Customer Service.
The milk frother does
not froth the milk.
» Toothed ring not present in
the milk container.
» Smooth ring fitted.
» Milk frother damaged.
» Make sure the toothed ring is present and inserted
correctly.
» Use with toothed ring only.
» Contact Lavazza’s Customer Service.
Poor quality milk froth. » Components are inserted
incorrectly.
» The milk container is dirty.
» Incorrect quantity of milk.
» Unsuitable milk.
» Time to wait too long
between end of preparation
and taking of the selected
beverage.
» Make sure to use the correct ring for the preparation
of the selected beverage.
» Make sure that the milk container is clean.
» Make sure that the correct quantity of milk has been
used, respecting the levels shown.
» It is recommended to use unskimmed milk, semi-skimmed
or skimmed milk at refrigerator temperature (about 4-8°).
» Take the beverage at the end of preparation.
Red flashing light .
» Appliance overheated
(internally).
» Milk container not present.
» Components not installed
correctly or blocked.
» Electrical circuit failure.
» Make sure the air fan at the back is not covered or
obstructed by dust. Wait some seconds and try again.
» Make sure the milk container is present.
» Make sure that the milk container has been inserted
in the correct position and that there are no
obstructions or foreign bodies inside its housing.
» Make sure to have inserted the ring/s properly.
» Contact Lavazza’s Customer Service.
Milk leaking from the
container.
» Excessive milk amount.
» Components installed
incorrectly.
» Observe the indicated MAX levels.
» Do not use the toothed ring at the MAX level
indicated for use with the smooth ring.
The milk has not been
heated, it remained
cold.
» Multifunction button
pressed incorrectly.
» Milk frother damaged.
» Press and release the multifunction button once and
do not hold it down for 3 seconds.
» Contact Lavazza’s Customer Service.
Too hot or burnt milk. » Incorrect quantity of milk.
» Milk frother damaged.
» Make sure you have not used an amount of milk below
the MIN level.
» Contact Lavazza’s Customer Service.
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