Issue Reason Solution
Indicator light
doesn’t work/jug
doesn’t work
Plug is not inserted properly Re-insert plug
No power Check the electric circuit
Problem with components Repair or replace
Jug temperature is too hig
Rinse cold water inside the jug to
reduce temperature
No heating
Motor damaged Repair or replace
Machine is damaged Repair or replace
Charring
Dosage of milk either too little
or too much
Ensure the milk is over the min
mark,and not pass max mark
Jug was reused without
cleaning/rinsing
Always clean after each use
Our 12 month Guarantee
Our goods come with guarantees that cannot
be excluded under the Australian Consumer
Law. You are entitled to a replacement or
refund for a major failure and compensation
for any other reasonably foreseeable loss
or damage. You are also entitled to have
the goods repaired if the goods fail to be of
acceptable quality and the failure does not
amount to a major failure.
We stand by this product. Therefore we
offer a 12 month guarantee on the heating
element. The benefits of this guarantee are in
addition to any rights and remedies imposed
by Australian Consumer Law. Our guarantee
excludes normal wear and tear and instances
where care and use instructions have not
been followed.
What IsAlbi will do:
During this guarantee period IsAlbi will
repair, replace or refund any defective
product. If identical product is not available
for replacement, a similar product may be
offered. IsAlbi asks you to cover the cost of
postage/transit if the product needs to be
sent back to us for inspection. If IsAlbi deems
the product is defective, we will reimburse
your postage/transit expenses. IsAlbi will
be responsible for the postage/transit of the
repaired/replacement product back to you.
What to do:
If a fault/defect is identified cease using the
product immediately.
To make a claim on this guarantee, take the
product, proof of purchase and full details of
the alleged defect to the retailer from whom
the product was purchased. If you cannot
access the retailer or are unsatisfied with the
solution offered by the retailer contact IsAlbi
via the details below.
IsAlbi
87 Chifley Drive, Preston, Victoria 3072
P: +61 (03) 9474 1300
E: enquiries@isalbi.com.au
www.isalbi.com.au
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