LeapFrog On-the-Go Story Pal - Care and Maintenance; Cleaning, Storage, and Safety Warnings

13
TROUBLESHOOTING
If for some reason the unit stops working or malfunctions,
please follow these steps:
1. Turn the unit Off.
2. Interrupt the power supply by removing the batteries.
3. Let the unit stand for a few minutes, then replace the batteries.
4. Turn the unit On. The unit should now be ready to use again.
5. If the unit still does not work, install a new set of batteries.
Problem Possible Cause Correction
The On-the-Go
Story Pal™
device has
stopped working
or does not turn on
Incorrect battery
polarities
Ensure that the batteries are
installed correctly
Weak batteries Replace with new batteries
Cannot download
additional stories
The LeapFrog
®
Connect
application is not
installed
Install the LeapFrog
®
Connect
application on your PC or Mac at
leapfrog.com/connect
The LeapFrog
®
Connect
application is not
working
Disconnect the On-the-Go Story
Pal™ device and restart the
LeapFrog
®
Connect application.
Then, reconnect the On-the-
Go Story Pal™ device to your
computer again using a micro USB
cable.
Cannot find any
story in the device
The data in the
On-the-Go Story
Pal™ device has
crashed
Connect the On-the-Go Story
Pal™ device to your computer, run
the LeapFrog
®
Connect application,
select Reset under Settings and
your On-the-Go Story Pal™ device
will be restored. Your recorded story
will be erased.