LEGRAND tynetec Reach IP

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Fig 1: Parts in the box

Fig 2: Buttons, Status LED & Connections

Fig 3: Touch Pendant & Wearing Options

1.0 Parts in the box (see Fig 1)

Item

Reach IP At-Home Alarm unit

AC Adapter including UK & EU mains plug options

Connector Cover for mounting the Reach IP flat

Stand for mounting the Reach IP vertically

Screw for fixing the Stand or Connector Cover

Touch Pendant & Wearing Options or Wrist Worn Fall Detector

2.0 Buttons, Status LED & Connections (see Fig 2)

Function

⚫

Red Alarm Button: make an emergency call



Green Cancel Button: cancel an emergency call made in error



Yellow Function Button: toggle Home/Away mode (if enabled)

⚫

Black Power Button: on/off and enter Control Mode/Service Menu

⚫

Status LED: off is normal (Green no signal, Red alarm, Amber fault)

SUPPLY

5V DC input from AC Adapter

USB

Programming Port (factory use only)

ETHERNET

Ethernet Port (factory use only)

3.0 Touch Pendant & Wearing Options (see Fig 3)

The Touch Pendant is a portable alarm trigger that can be worn around the neck, on

the wrist or clipped to a belt. The Pendant is already registered to the Reach IP unit

and ready to use, just fit the desired wearing option as described below;

⚫

Neck Cord: lie the cord through one of the grooves on the rear on the Pendant then

slide the neck cord attachment into place. Note: smaller cord end marked  in Fig 3.

⚫

Wrist Strap: feed the wrist strap (pattern side up) through the 2 slots in the wrist

strap attachment. Note: locate the pip marked  in the centre hole  in Fig 3.

Push the aluminium fixing stud through the hole marked  at the end of the strap.

⚫

Belt Clip: simply clip into place on the rear of the Pendant. Note: the suction cup can

be fitted to the belt clip to stick the Pendant to a hard surface, e.g. a tiled wall.

An alarm call is made by simply pressing the button once, no further action is required.

The button will flash red to indicate a call has been transmitted, it will then flash green

as reassurance that the call has been received by the Reach IP.

4.0 Wrist Worn Fall Detector Option (see Fig 4)

The Fall Detector is a portable alarm trigger worn on the

wrist like a watch. To minimise false alarms, it should be

worn on the least dominant side; i.e. a right-handed

person should wear it on their left wrist and vice-versa.

The Fall Detector is already registered to the Reach IP

unit and ready to use.

An alarm call is made automatically if a fall is detected

or if the button is pressed – no further action is required.

The button will flash red then green as described above

for the Pendant.

5.0 Setting-up the Reach IP unit

1. Plug the AC Adapter into the mains supply.

2. Plug the AC Adapter Lead into the Reach IP unit SUPPLY port.

3. Switch the mains supply on at the wall, press and hold the ⚫ Power button for a

couple of seconds until the 3 front buttons illuminate briefly then release. The Red

Alarm button will remain lit if illumination is enabled (default) and the Status LED will

be lit green until a GSM signal is established then it will go out.

4. IMPORTANT: range test the Pendant or Fall Detector from all extremes of the home

- see section 6.4

5. Make an alarm call to the Alarm Receiving Centre (ARC) to check operation.

5.1 Making an Alarm Call

Press the ⚫ Alarm button and the unit will repeat “calling for help - please wait”.

When the message stops the alarm call will be made. It is possible to cancel the alarm

call by pressing the  Cancel button when the message is being played.

6.0 Control Mode & Service Menu

The Reach IP is normally in idle mode; Control Mode and Service Menu are ways of

easily reconfiguring the unit. The unit will return to idle mode after a change is made

or after 5 seconds of inactivity.

Control Mode Functions

Enter Control Mode by pressing the ⚫ Power button once, the unit will beep and the

 and  buttons will illuminate. The Control Mode functions are listed below;

Control Mode Functions

⚫

Red Alarm Button: toggle Red Alarm Button illumination on/off



Green Cancel Button: change speech and sounds volume



Yellow Function Button: enter Service Menu (see below)

Service Menu Functions

Once in Control Mode, press and hold  until the unit announces the first Service

Menu function “add radio device” then release, the  button will be flashing. Press

the  button to sequentially step through the functions, press the ⚫ button to select

the required function. The Service Menu functions are listed below;

Service Menu Functions

Add Radio Device

Range Test Mode (also includes GSM Signal Strength Mode)

Delete Radio Devices

Home/Away Activity Function

6.1 Toggle Red Alarm Button Illumination

Press the ⚫ Power button to enter Control Mode then press and hold ⚫ until the unit

announces the new Red Button state e.g. if the illumination was ON then it will

announce “function is disabled” and illumination will now be off, if it was OFF then it

will announce “function is enabled” and illumination will now be on.

6.2 Change Speech and Sounds Volume

Press the ⚫ Power button to enter Control Mode then then press and hold  until the

unit sounds a number of beeps to indicate its SPEECH volume setting - continue

holding  to cycle through the 3 settings and release on the required setting. Press

and hold  again within 5 seconds to change the SOUND level setting.

6.3 Add Radio Device

Press the ⚫ Power button to enter Control Mode then press and hold  until the unit

announces “add radio device” then release. Press the ⚫ button to confirm then

activate the radio device. The unit will sound a high beep if it’s a new device and

announce “range test mode” - press ⚫ to confirm, or press  to step to the next

function, or press  to exit the mode and the unit will announce the next function.

Note: if the device already exists a low beep will sound.

Reach IP

At-Home Alarm

Screw for Stand/Cover

AC Adapter with

UK & EU Plugs

Touch Pendant &

Wearing Options

Connector

Cover

Stand

Reach IP unit

⚫ Red

Alarm Button

 Green

Cancel Button

 Yellow

Function

Button

⚫ Status

LED

Touch

Pendant

Neck Cord

Attachment

Wrist Strap

Attachment

Belt Clip

Attachment

⚫ Black

Power Button

Ethernet

Port

(factory use)

USB

Port

(factory use)

Supply

Port

User Guide

Wrist Strap

Neck Cord with

Safety Break





Aluminium

Fixing Stud

Suction

Cup

Rear Connector Area

Trusted Technology

Caring for People

Fall Detector

Fig 4: Fall Detector

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Summary

Buttons, Status LED & Connections

Green Cancel Button Function

Cancels an emergency call made in error.

Yellow Function Button Function

Toggles Home/Away mode if enabled.

Black Power Button Function

Powers unit on/off and enters Control/Service Menu.

Status LED Indicators

Indicates unit status: no signal, alarm, or fault.

Connectivity Ports

Includes 5V DC input, Programming, and Ethernet ports.

Touch Pendant & Wearing Options

Neck Cord Attachment

Wearing option using a neck cord with safety break.

Wrist Worn Fall Detector Option

Setting-up the Reach IP unit

Making an Alarm Call

Procedure for initiating an alarm call and cancellation.

Control Mode & Service Menu

Control Mode Functions

Functions for toggling illumination, changing volume, and entering Service Menu.

Service Menu Functions

Functions for adding/deleting devices and setting Home/Away mode.

Toggle Red Alarm Button Illumination

Turns the Red Alarm Button illumination on or off.

Change Speech and Sounds Volume

Adjusts the unit's speech and sound volume levels.

Add Radio Device

Procedure to register new radio devices with the Reach IP unit.

Range Test Mode

Tests signal strength for peripherals like pendants or fall detectors.

GSM Signal Strength Indication

Indicates GSM signal strength via the Status LED during Range Test Mode.

Delete Radio Devices

Process for removing registered radio devices from the unit.

Deleting ALL Radio Devices

Procedure to remove all previously registered radio devices.

Home;Away Activity Function

Enables or disables the Home/Away mode toggle via the Function Button.

Important Information

Use & Maintenance

Guidelines for operating temperature, sunlight, dust, moisture, and physical handling.

Cleaning

Instructions for cleaning the Reach IP unit and its accessories with mild soap.

Safety Notes

Key safety precautions including testing, moisture, and system integration.

Disposal

Guidance on proper disposal of the product as WEEE compliant electronic equipment.

Overview

The Tynetec Reach IP is an at-home alarm unit designed for trusted technology and caring for people, offering an emergency call system with various wearing options and user-friendly features.

Function Description

The Reach IP unit serves as a central hub for an emergency call system. When activated, it initiates an alarm call to an Alarm Receiving Centre (ARC). The system includes a main alarm unit, an AC adapter, and a choice of a Touch Pendant or a Wrist Worn Fall Detector for triggering alarms. It supports both UK and EU mains plug options. The unit can be mounted flat using a connector cover or vertically with a stand.

The main unit features several buttons and an LED indicator. The Red Alarm Button is used to make an emergency call. The Green Cancel Button allows users to cancel an emergency call in progress and adjust speech and sound volumes. The Yellow Function Button toggles Home/Away mode (if enabled) and provides access to the Service Menu. The Black Power Button turns the unit on/off and enters Control Mode/Service Menu. The Status LED indicates the unit's operational status: off for normal, green for no signal, red for alarm, and amber for fault.

The Touch Pendant is a portable alarm trigger that can be worn around the neck, on the wrist, or clipped to a belt. It is pre-registered to the Reach IP unit and ready for immediate use. When the pendant button is pressed, it flashes red to indicate transmission and then green to confirm receipt of the call by the ARC.

The Wrist Worn Fall Detector is another portable alarm trigger, worn like a watch on the least dominant wrist to minimize false alarms. It automatically triggers an alarm if a fall is detected or if its button is pressed. Like the pendant, it flashes red then green to confirm call transmission and receipt.

Usage Features

Setting Up the Reach IP Unit:

To set up, plug the AC adapter into the mains supply and then into the Reach IP unit's SUPPLY port. Switch on the mains supply and press and hold the Power button for a few seconds until the three front buttons illuminate, then release. The Red Alarm button will remain lit if illumination is enabled (default), and the Status LED will be green until a GSM signal is established. It's crucial to range test the Pendant or Fall Detector from all areas of the home and make a test alarm call to the ARC.

Making an Alarm Call:

Pressing the Red Alarm button initiates an alarm call, with the unit announcing "calling for help - please wait." The call can be cancelled by pressing the Green Cancel button while the message is playing.

Control Mode & Service Menu:

The Reach IP normally operates in idle mode. Control Mode and Service Menu provide easy ways to reconfigure the unit. It returns to idle mode after a change or 5 seconds of inactivity. To enter Control Mode, press the Power button once. The unit will beep, and the Green Cancel and Yellow Function buttons will illuminate. Control Mode functions include:

Red Alarm Button: Toggles Red Alarm Button illumination on/off.
Green Cancel Button: Changes speech and sounds volume.
Yellow Function Button: Enters Service Menu.

Service Menu Functions:

From Control Mode, press and hold the Yellow Function button until the unit announces "add radio device," then release. The Yellow Function button will flash. Press the Green Cancel button to step through functions, and press the Yellow Function button to select the desired function. Service Menu functions include:

Add Radio Device
Range Test Mode (includes GSM Signal Strength Mode)
Delete Radio Devices
Home/Away Activity Function

Toggle Red Alarm Button Illumination:

In Control Mode, press and hold the Red Alarm button. The unit will announce the new state (e.g., "function is disabled" if it was ON, or "function is enabled" if it was OFF).

Change Speech and Sounds Volume:

In Control Mode, press and hold the Green Cancel button. The unit will sound a series of beeps indicating the current speech volume setting. Continue holding to cycle through three settings and release at the desired level. Press and hold the Green Cancel button again within 5 seconds to change the SOUND level.

Add Radio Device:

In Control Mode, press and hold the Yellow Function button until the unit announces "add radio device," then release. Press the Yellow Function button to confirm, then activate the radio device. A high beep indicates a new device, and the unit announces "range test mode." Users can press the Yellow Function button to confirm, the Green Cancel button to step to the next function, or the Red Alarm button to exit. A low beep sounds if the device already exists.

Range Test Mode:

In Control Mode, press and hold the Yellow Function button until "add radio device" is announced, then release. Press the Green Cancel button again, and the unit will announce "range test mode." Press the Yellow Function button to confirm. The Green Cancel and Yellow Function buttons will flash. Users should go to all extremes of the home and press the Pendant or Fall Detector. The Reach IP will respond with a beep, and the button will flash green if the signal is received. Press the Red Alarm button to exit the mode.

GSM Signal Strength Indication (during Range Test Mode):

The Status LED indicates GSM signal strength: Solid Green for High, 0.1 Sec Flashing Green for Good, 0.5 Sec Flashing Green for Low, and Not Lit for No Signal.

Delete Radio Devices:

In Control Mode, press and hold the Yellow Function button until "add radio device" is announced, then release. Repeatedly press the Green Cancel button until "delete radio devices" is announced, then press the Yellow Function button to confirm. Activate the radio device to be removed, and a beep will be heard. Press and hold the Yellow Function button until a beep is heard, and the unit will announce the next function.

Deleting ALL Radio Devices:

In Control Mode, press and hold the Yellow Function button until "add radio device" is announced, then release. Repeatedly press the Green Cancel button until "delete radio devices" is announced, then press the Yellow Function button to confirm. Press and hold the Yellow Function button until a beep is heard, then release. Press and hold the Yellow Function button again until a beep is heard, and the unit will announce the next function.

Home/Away Activity Function:

In Control Mode, press and hold the Yellow Function button until "add radio device" is announced, then release. Repeatedly press the Green Cancel button until "home away activity function" is announced, then press the Yellow Function button to confirm. The unit will announce its current state ("function is disabled" or "function is enabled"). To change the setting, press and hold the Yellow Function button until the unit announces the new state, then the next function. If enabled, the Yellow Function button is used in idle mode to toggle Home/Away mode.

Error Indications:

Errors are indicated by a "blurp" or a voice message (e.g., "power disconnected" or "GSM network failure"), repeating every 2 minutes until resolved or silenced by pressing any button. The Status LED also indicates errors: Solid Green for No GSM network signal, Flashing Red for Mains failure, Solid Amber for Battery failure or not charging, and Flashing Green/Red/Amber for Radio Interference.

Switching the Reach IP Off:

The Reach IP uses very little power and should generally remain on. If storing the unit for a prolonged period, it should be switched off. Press and hold the Power button until all three front buttons and the Status LED flash once, then release.

Personal Recipient Mode:

If programmed for a Personal Recipient to answer calls, they simply answer as a normal voice call. To end the call, press 6 on the keypad.

Maintenance Features

Use & Maintenance:

The operating temperature range is +5 to +45°C. Avoid direct sunlight, dust, moisture, dirt, and extreme temperatures. Do not drop, knock, twist, or shake the device. Any damage to the unit or its parts requires contacting the supplier.

Cleaning:

Disconnect the Reach IP from the mains supply before cleaning. All parts can be cleaned with a mild soap solution and a damp cloth, then dried with a soft, dry cloth. Avoid strong chemicals or harsh substances. After cleaning, confirm proper operation by making a test alarm call to the ARC.

Safety Notes:

Always read instructions and test the product as per instructions before use. Check the function after making any setting changes. This product may not be suitable for all persons and should not substitute routine visual monitoring by a Carer. Test the product regularly and replace when necessary. Do not integrate with other systems unless specified by the manufacturer. Keep the product dry, as excessive moisture can cause malfunction. The product will not cause electromagnetic disturbances under normal working conditions and can be placed near other products or devices as long as mechanical vibration is not present. Remove the battery if the unit will be out of use or stored for an extended period.

Disposal:

The crossed-out wheelie bin symbol indicates that the product is classified as Electrical or Electronic Equipment and should not be disposed of in commercial waste at its end of life. The Waste of Electrical & Electronic Equipment (WEEE) Directive (2012/19/EU) ensures recycling using the best available recovery and recycling techniques to minimize environmental impact, treat hazardous substances, and avoid increased landfill. Contact the supplier for product disposal terms and conditions. Ensure this product is not mixed with commercial waste.