Chapter6.Symptom-to-FRUIndex
TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.
AlwaysbeginwithChapter4,“GeneralCheckout,”onpage11.Thisindexcanalsobeusedtohelpyou
decidewhichFRUstohaveavailablewhenservicingacomputer.Ifyouareunabletocorrecttheproblem
usingthisindex,goto“Undeterminedproblems”onpage20.
Notes:
•Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.
•Ifyoucannotrunthediagnostictestsoryougetadiagnosticerrorcodewhenrunningatestbutdid
receiveaPOSTerrormessage,diagnosethePOSTerrormessagerst.
•Ifyoudidnotreceiveanyerrormessagelookforadescriptionofyourerrorsymptomsintherstpartof
thisindex.
Harddiskdrivebooterror
Aharddiskdrivebooterrorcanhavethefollowingcauses.
Error
FRU/Action
Thestartupdriveisnotincludedinthebootsequence
inconguration.
Checkthecongurationandensurethestartupdriveis
inthebootsequence.
Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.
Thebootsectoronthestartupdriveiscorrupted.
Thedrivemustbeformatted.Dothefollowing:
1.Attempttoback-upthedataonthefailingharddisk
drive.
2.Usetheoperatingsystemtoformattheharddisk
drive.
Thedriveisdefective.
Replacetheharddiskdrive.
PowerSupplyProblems
Followtheseproceduresifyoususpectthereisapowersupplyproblem.
Check/VerifyFRU/Action
Checkthatthefollowingareproperlyinstalled:
•PowerCord
•On/OffSwitchconnector
•SystemBoardPowerSupplyconnectors
•Microprocessor(s)connection
Reseatconnectors
Checkthepowercord.PowerCord
Checkthepower-onswitch.Power-onSwitch
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