Lenovo System x3850 X6 - Software Service and Support; Hardware Service and Support; Taiwan Product Service

Software service and support
Through the Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with your Lenovo products.
For more information about Support Line and other IBM services, see
http://www3.lenovo.com/us/en/data-
center/software/c/software?menu-id=explore_software
or see https://datacentersupport.lenovo.com/us/en/
supportphonelist
for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-
7378).
Hardware service and support
IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products.
You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized
by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/us/en/serviceprovider and
click Business Partner Locator. For IBM support telephone numbers, see
https://
datacentersupport.lenovo.com/us/en/supportphonelist
. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-
426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
Taiwan product service
Use this information to contact product service for Taiwan.
Appendix A. Getting help and technical assistance 35