Lenovo ThinkCentre A85 - Using the Documentation and Diagnostic Programs; Calling for Service

Usingthedocumentationanddiagnosticprograms
Ifyouexperienceproblemswithyourcomputer,seeChapter6“Troubleshootinganddiagnosticprograms”
onpage57.Forinformationaboutadditionalresourcestohelpyoutroubleshootyourcomputerproblems,
see“Informationresources”onpage61.
Ifyoususpectasoftwareproblem,seethedocumentationthatcamewiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.Forinstructionsonhowtousethediagnosticprogramsonyourcomputer,see“Diagnostic
programs”onpage58
.
YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationfromtheLenovoCustomerSupportCenterby
telephone.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytosolvetheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thefollowingitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identicationofsoftwareproblemsources
•CongurationoftheBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Refertothesafetyandwarrantyinformationthatisprovidedwithyourcomputerforacompleteexplanation
ofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/supportandclickSupportphonelistorrefertotheThinkCentreSafetyand
WarrantyGuidethatisprovidedwithyourcomputer.
Note:Theserviceandsupportphonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyour
countryorregionisnotprovided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucallandhavethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourhardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
Chapter7.Gettinginformation,help,andservice63