Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
Services not covered
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
go to:
•
https://www.lenovo.com/warranty/llw_02
• https://pcsupport.lenovo.com/warrantylookup
Purchase accessories or additional services
This topic provides instructions on how to purchase accessories or additional services.
Accessories
Lenovo has a number of hardware accessories and upgrades to help expand the functionality of your
computer. Accessories include memory modules, storage devices, network cards, power adapters,
keyboards, mice, and so on. You can purchase Lenovo accessories at
https://www.lenovo.com/accessories.
Additional services
During and after the warranty period, you can purchase additional services from Lenovo at
https://
pcsupport.lenovo.com/warrantyupgrade
.
Service availability and service names might vary by country or region.
Chapter 7. Help and support 43
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