INSTRUCTIONS FOR USE
SMARTSTEP™ EQUIPMENT – WARRANTY INFORMATION
BUSINESS CUSTOMERS ONLY
At Les Mills Merchandise Limited (Les Mills) we stand behind our materials and manufacturing
and offer customers who purchase SMARTSTEP™ equipment for commercial or in-club
use a two year warranty on all SMARTSTEP™ Equipment for manufacturing faults caused
by materials or labour that occur during the warranty period. Les Mills’ local SMARTSTEP™
distributor will, at its discretion, either repair or replace faulty SMARTSTEP™ equipment in
accordance with the conditions set out below.
Warranty Terms
This warranty is valid only in countries where Les Mills has an authorised SMARTSTEP™
equipment distributor. It covers manufacturing faults occurring during the warranty period
in SMARTSTEP™ equipment purchased from Les Mills or a distributor authorised by Les
Mills. The warranty applies only to the original purchaser and does not cover second hand
equipment or re-sold equipment. The equipment must remain in the possession of the
original buyer/owner and bear the original manufacturer’s serial number. The warranty period
commences from the date on which the original buyer purchases the equipment. Warranty
repairs will not extend the warranty period.
Exclusions
This warranty only covers failures due to manufacturing faults that occur during normal use.
This warranty does not extend to faults resulting from normal wear, misuse, abuse, corrosion,
damage incurred during loading or transportation, or where the SMARTSTEP™ equipment
has been: (a) used other than as recommended by Les Mills; (b) modied without the consent
of Les Mills; or (c) stored improperly. This warranty is invalid where the SMARTSTEP™
equipment does not bear its original manufacturer’s serial number sticker or where the sticker
has been removed, altered or tampered with in any way.
Neither Les Mills nor its authorised local SMARTSTEP™ distributor will be liable for any
defects due to reasons beyond their control or for consequential damages or for breach of any
implied warranty on the range of SMARTSTEP™ equipment.
Claim Process
In the event that you want to make a warranty claim, in the rst instance complete and submit
the Warranty Claim Form to us (available on our website lesmills.com/smartstep), including the
following details:
1. Serial number of the faulty SMARTSTEP™ equipment (this can be located on a sticker on
the deck)
2. Date of delivery of the faulty SMARTSTEP™ equipment to the original purchaser.
3. Proof of purchase. Please retain your invoice in a safe place as proof of purchase as it is a
precondition to any warranty claim.
4. Information about the place and conditions of use of the SMARTSTEP™ equipment.
5. Precise description of the fault (including photographs).
Les Mills’ local SMARTSTEP™ distributor will liaise with us to assess the issue and determine
if the warranty applies. We will then work with our local SMARTSTEP™ distributor to repair or
replace the product. If the defective equipment needs to be returned to Les Mills, the cost of
shipping will be covered by Les Mills.
Enquiries
Enquiries regarding warranties should be made to Les Mills Equipment at
smarttech@lesmills.com or your local Les Mills authorised SMARTSTEP™ distributor.
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