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Levo Retailer Technical Guide
Warranty
Understand Some Turbo Family Components Wear Differently
Some riders will experience what they consider to be “accelerated wear” and will attribute this to the additional weight and power of the
Turbo Family bike. The reality is that wear is function of distance rather than time, and on a Turbo or Levo riders will typically cover 25-
50% more ground per ride.
The best way to address this is to pro-actively promote regular maintenance and service intervals. Since this is a new platform with new
technologies the typical rider objections are easier to overcome, especially if communicated as a way to protect the rider’s investment in
the equipment and ride experience.
Examples of maintenance services to actively promote:
• Suspension air spring services: 1-3 per year
• Suspension damper services: 1-2 per year
• Chain replacement: 2-5 per year
• Derailleur Hanger Alignment: monthly
• Brake caliper clean and bleed: annually
• Command Post basic service: 1-3 per year
• Wheel tension and true check: monthly
• Motor belt replacement: 9500 miles/15000km
These services have value to the rider if they are pro-actively sold as ways to maintain the Turbo or Levo ride experience, not just the bike
itself.
Rider Best Practices
Help your riders with the little actions that prolong the life of the bike and provide the best ride experience:
Turn off the battery before unplugging and charging Shift earlier than on a traditional bike
Charge the battery to 50-60% for long term storage Ease up on pedaling power when shifting
Charge the battery at room temperature Spin lower gears on technical climbs
Store the battery at room temperature Lower the Command Post slightly on technical climbs
Transport the battery in a vehicle in sub-freezing temperatures Use a tire pressure gauge (especially with 6Fattie tires)
Do not use high-pressure water or solvents around the motor/
crank area
Remove the battery and feed the Command Post cable when
adjusting saddle height
Wash the bike with the battery installed and with the harness
plugged in. Since the connection is waterproof, washing the
bike with the harness plugged in minimizes the chance of
contamination in the contacts.
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