Flatbed scanner and ADF communications failure service check ................................................................... 133
Flatbed scanner home position error service check ....................................................................................... 134
ADF elevator tray home position error service check..................................................................................... 135
ADF elevator tray motor stalled error service check ...................................................................................... 136
ADF elevator tray motor time-out error service check................................................................................... 136
Flatbed scanner CCD initialization error service check................................................................................... 137
ADF scanner CCD initialization error service check ........................................................................................ 138
Firmware and/or system electronics errors (900-999.99)....................................................................138
9xx error messages ......................................................................................................................................... 138
Communication failure with flatbed scanner and ADF................................................................................... 141
System software error service check.............................................................................................................. 142
NVRAM mismatch failure service check ......................................................................................................... 146
Input/output option hardware errors...................................................................................................147
3xx error messages (300‑399.99) ................................................................................................................... 147
250/550-sheet transport motor failure service check.................................................................................... 151
250/550-sheet media feeder failure service check ........................................................................................ 152
250/550-sheet controller board failure service check.................................................................................... 154
HCIT lift drive motor failure service check...................................................................................................... 155
HCIT lift plate failure service check................................................................................................................. 157
HCIT transport motor failure service check .................................................................................................... 159
Mailbox failure service check.......................................................................................................................... 161
Input/output option paper jam errors..................................................................................................162
Input option jam error messages (242‑245.99) .............................................................................................. 162
250/550-sheet media tray option jam service check...................................................................................... 174
HCIT jam service check ................................................................................................................................... 176
HCIT source jam service check........................................................................................................................ 178
4xx error messages (400‑499.99) ................................................................................................................... 180
Sensor (mailbox pass through) jam service check .......................................................................................... 185
Mailbox diverter jam service check ................................................................................................................ 187
Sensor (finisher pass through) jam service check........................................................................................... 189
Finisher left tamper jam service check ........................................................................................................... 191
Finisher right tamper jam service check ......................................................................................................... 192
Finisher ejector jam service check.................................................................................................................. 193
Finisher diverter jam service check ................................................................................................................ 194
Finisher paddle jam service check .................................................................................................................. 195
Finisher tray holder jam service check ........................................................................................................... 196
Stapler carriage jam service check.................................................................................................................. 197
Sensor (media in stapler) jam service check................................................................................................... 198
Symptoms..............................................................................................................................................199
Base printer symptoms................................................................................................................................... 200
Network service check.................................................................................................................................... 200
Dead machine service check........................................................................................................................... 202
ADF/scanner symptoms.................................................................................................................................. 203
ADF media present service check ................................................................................................................... 203
7463
Table of contents
6