7
B268
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Display shows
“ ”.
The thermostat
sensor is broken or
disconnected.
Unplug the heater, remove the back panel of the
heater and check that the thermostat is plugged
into the main circuit board. If this does not solve
the problem contact customer service for a
replacement thermostat sensor.
Display shows
“ ”.
The thermostat sensor
is broken.
Contact customer service for a replacement
thermostat sensor.
Heater does not
blow warm air.
Cool down cycle.
Normal operation. Heater will continue to run for
less than one minute before shutting down. Times
will vary based on temperatures. During this time
cool air will blow.
The ambient temperature
is higher than the set
temperature.
Perform a master reset; turn o and unplug unit.
Hold down main power button on the unit itself.
Continue to hold button down while plugging unit
back in. Once unit is plugged back in, continue to
hold button for 5 seconds and then release. Turn
unit back on and temperature should ash 72°F
then display the ambient room temperature.
Poor conjunction with a
primary heat source.
Unit is designed to be used as a supplemental heat
source in conjunction with a primary heat source.
Temperature display
not matching room
temperature read by
other thermostats.
Calibration.
Press and hold timer button, 00 ashes then a
single digit between -9°F to 9°F will appear. At this
point, release the timer button and use the up/down
arrow button to adjust the temperature variance up
to 9°F +/- . After 10 seconds without control input,
the heater will exit thermostat calibration.
The heater is taking
a long time to
reach desired room
temperature.
Improper use of unit.
Unit is designed to be used as a supplemental heat
source in conjunction with a primary heat source.
Location
Your unit should always be positioned on an
inside wall with proper insulation. The heater
provides supplemental heating for up to 300 sq/ft in
conjunction with a primary heat source.
Location
The back and side of the heater should be greater
than 6 inches away from objects for proper air
intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
TROUBLESHOOTING
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