1000i Series IP Phone (SMB)
User Guide Issue 1.0
33
5 Call Handling
5.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the system, Call Transfer. You can screen
the transfer with the receiving party (Screened Call Transfer) or complete the transfer without screening
(Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These calls will receive Music on Hold (MOH)
and will recall if not answered in a timely manner.
If an Unscreened Transfer encounters an error or DND, it may immediately recall at your Station. DSS/BLF
buttons may be employed to transfer calls.
To Transfer an active call:
1) Press the Transfer (PGM) button.
2) Call the party to receive the transfer. Call the party by pressing the Station number to receive the
call transfer.
Unscreened Call Transfer- Hang-up.
Screened Call Transfer– When your call is answered or Splash tone is heard, announce the call then
hang-up.
5.2 Call Hold: Placing a call in a waiting state
You may place an active call in one of several holding states. In System Hold, other non-restricted stations
may pick-up the call. In Exclusive Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System or Exclusive). You may override this Hold Preference
by pressing the HOLD(SAVE) button twice.
The LEDs for outside line buttons flash at distinctive rates for the holding station and other iPECS Phone
users.
There are also user operations such as pressing a DSS/BLF button that will place a call in Automatic Hold.
Calls will remain in the held state for a period then you will receive a recall. This Hold Recall is provided with
a different ring signal. If not answered in a timely manner, the Attendant will receive Attendant Hold Recall.
To place a call on Hold:
✓ Press the HOLD(SAVE) button.
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