What to do if 'Unknown Product' message appears on LG Digital Signage?
If the 'Unknown Product' message appears when your LG Digital Signage is connected, check if the Plug and Play function is supported by referring to the graphics card user manual.
What to do if audio function does not work on LG Digital Signage?
If the audio function on your LG Digital Signage isn't working, check if the audio cable is connected properly. Also, adjust the volume and ensure the sound is set correctly. Try selecting an appropriate equalizer sound.
Why is the screen color abnormal on my LG 49SM5D Digital Signage?
If the screen color on your LG Digital Signage is abnormal, set the number of colors to more than 24 bits (true color) by selecting [Control Panel] ? [Display] ? [Settings] ? [Color Table] in Windows. Also, check the connection status of the signal cable. Note that several pixels (red, green, blue, white, or black color) may appear on the screen, which is attributable to the unique characteristics of the LCD panel and is not a malfunction.
Why does the screen image look abnormal on my LG 49SM5D?
If the screen image looks abnormal on your LG Digital Signage, check if the graphics card resolution and frequency are supported by the product. If the frequency is out of range, set to the recommended resolution in the [Control Panel] ? [Display] ? [Setting] menu. Also, ensure the proper input signal is connected to the signal port by connecting the signal cable that matches with the source input signal.
What to do if LG 49SM5D Digital Signage operation does not work normally?
If the operation of your LG Digital Signage does not work normally, check if the Timer is set. Also, check the power control settings and verify that there was no power interruption.
How to resolve after-image appearing on LG 49SM5D?
If an after-image appears on your LG Digital Signage and you use a fixed image for a long time, the pixels may be damaged, so use the screen-saver function. Note that this is normal for LCD screen products.
What to do if the audio function does not work on LG 49SM5D Digital Signage?
If the audio function is not working on your LG Digital Signage, check if the audio cable is properly connected and that the sound is set correctly. Also, ensure the volume is appropriately adjusted and the correct equalizer sound is selected.
Why does the operation not work normally on LG 49SM5D Digital Signage?
If the operation of your LG Digital Signage does not work normally, check if the Timer is set and review the power control settings. Also, consider the possibility of a power interruption.
How to fix if the operation does not work normally on LG Digital Signage?
If the operation does not work normally on your LG Digital Signage, check if the Timer is set. You may also want to check the power control settings and verify that power was not interrupted.
Why does after-image appear on LG Digital Signage?
If you notice an after-image on your LG Digital Signage, it could be due to using a fixed image for a long time, which may damage the pixels; use the screen-saver function. Also, when a dark image is displayed on the screen after an image with high contrast (black and white or gray), this may cause image sticking, which is normal for LCD screen products.
Safety measures for electrical power usage, grounding, and connections.
Safety guidelines for installing, moving, using, and cleaning the product.
Precautions related to environment, humidity, and product disposal.
Information on supported licenses and compliance standards for the product.
Details on optional accessories like stand kits and speaker kits.
Overview of product parts and step-by-step assembly instructions.
Instructions for connecting speakers, IR sensor, and wall mounting.
Explanation of remote control buttons and their functions.
How to connect PCs and external devices using various ports.
Solutions for problems like no image, invalid format, no signal, and abnormal screen display.
Troubleshooting for audio problems, abnormal colors, and operational malfunctions.
Recommendations and methods to prevent image sticking.
Details on video signals, resolutions, and general technical parameters.
Detailed specs for various models, environmental conditions, and audio.
Configuring Home, Ez Settings, General options like language, time, and network.
Customizing display parameters (picture, aspect ratio) and sound output.
Managing advanced features, security, and system resets.
Using the Player, Scheduler, and Template features for content management.
Grouping monitors, distributing content, and sharing device screens.
Monitoring display status, managing settings via web, and using Picture ID for multi-vision.
Utilizing touch-exclusive features and the Interactive Digital Board (IDB).
Understanding IR codes and controlling multiple products via RS-232C.
Detailed list of commands for controlling various monitor functions via RS-232C.
General| Pixel pitch | - mm |
|---|---|
| Response time | 12 ms |
| Display diagonal | 49 \ |
| Display brightness | 450 cd/m² |
| Display technology | LED |
| Native aspect ratio | 16:9 |
| Display number of colors | - |
| RS-232C | Yes |
| USB version | 3.2 Gen 1 (3.1 Gen 1) |
| DVI-D ports quantity | 1 |
| Orientation | Horizontal/Vertical |
| Product color | Black |
| Product design | Digital signage flat panel |
| Bezel width (side) | 11.9 mm |
| Bezel width (bottom) | 18 mm |
| Panel mounting interface | 300 x 300 mm |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 10 - 80 % |
| AC input voltage | 100 - 240 V |
| AC input frequency | 50 - 60 Hz |
| Power consumption (standby) | - W |
| Power consumption (typical) | 85 W |
| Sustainability certificates | ENERGY STAR |
| Cables included | AC, RS-232, VGA |
| Package depth | 166 mm |
| Package width | 1197 mm |
| Package height | 760 mm |
| Package weight | 17200 g |
| Purpose | Retail |
| Processor cores | 4 |
| Computer system type | System on Chip (SoC) |
Weight and Dimensions| Depth | 38.6 mm |
|---|---|
| Width | 1102.2 mm |
| Height | 638.5 mm |
| Weight | 14100 g |
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