138
Message Possible causes Possible corrective measures
Impossible
to receive /
send SMS &
picture
Memory full Delete some messages from the phone.
Files not
opening
Unsupported file format Check the file formats that can be supported.
SD card not
working
FAT16, FAT32 file system
supported
Check SD card file system via card reader, or format SD
card using the phone.
The screen
does not turn
on when I
receive a call.
Proximity sensor problem
If you use any protection tape or case, check to see if it has
covered the area around the proximity sensor. Make sure
that the area around the proximity sensor is clean.
Troubleshooting
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