59
TROUBLESHOOTING
Problem Possible Causes Solutions
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your smartphone
is turned on.
Turn off the
Mobile data
of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
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