51
EN
Symptoms Reason Solution
Ice is not dispensed.
Unable to hear the sound of 
ice coming out?
 • In the control panel, select the 
modes for cubed ice and crushed ice 
alternately to dispense the ice.
Is the ice path blocked? (You 
can check the ice passage by 
separating the ice bin.)
 • Ice may not be dispensed properly if 
the ice passage is blocked. Check 
the ice and clean the ice path 
regularly.
Water does not come 
out.
The supply valve may be 
turned off? (For Plumbed 
models Only)
 • Open the water supply valve.
The water dispenser tank may 
be empty? (Non plumbed 
models only)
 • Fill the water dispenser tank.
Is the water supply valve 
closed? (For Plumbed models 
Only)
 • Open the water supply valve.
Are you using unfiltered 
water?
 • Unfiltered water can contain a large 
amount of various heavy metals or 
foreign substances, so the filter may 
be clogged in the early stage 
regardless of the life of the filter.
Water tastes strange.
Is the taste of water different 
when comparing it with the 
taste of water from the 
previous water purifier?
 • Has the purified water or cold water 
not been used for an extended 
period of time?
Has it been a long time since 
you installed and replaced the 
filter?
 • If an expired filter is used, the 
purification performance may 
decline. It is recommended to 
replace the filter according to the 
filter replacement period.
Have you flushed out the filter 
properly in the initial stage 
after installing it?
 • When you install or replace the filter 
for the first time, you need to remove 
air and activated carbon residue 
from inside the filter. Use the 
appliance after dispensing and 
discharging approximately 5 litres of 
purified water from the dispenser by 
pressing the water dispensing lever. 
(Activated carbon is harmless to 
humans.)
Has the purified water or cold 
water not been used for an 
extended period of time?
 • The taste of old water may change 
due to bacterial growth. Use the 
product after dispensing and 
discharging approximately 5 litres 
(approximately three minutes) from 
the water dispenser.