50
EN
Symptoms Reason Solution
The automatic 
icemaker does not 
produce ice or 
produces a small 
amount of ice.
Did you install the appliance 
recently?
 • The ice maker produces ice normally 
when approximately 48 hours have 
passed after the appliance is 
installed.
Did you connect the water 
supply pipe to the appliance 
and open the supply valve?
 • Connect the water supply pipe to the 
appliance and open the supply valve 
completely.
Is the water supply hose bent?
 • If the water supply hose is bent, the 
water flow could be compromised.
Have you dispensed a large 
amount of ice recently?
 • It takes approximately 24 hours to 
produce more ice in the automatic 
icemaker. Please wait.
Did you set the ice maker 
switch or the automatic 
icemaker button on the control 
panel to ON?
 • Press I on the automatic icemaker 
switch or set ON for the automatic 
icemaker button on the control 
panel. (For more details on how to 
use, visit LG electronics website or 
use your smart device.)
Is the temperature of the 
freezer compartment set too 
high?
 • If the set temperature is too warm, 
ice will be produced slowly or not at 
all. Set the Freezer temperature to 
-18 °C for normal operation of the 
automatic icemaker.
Have you been opening the 
appliance door frequently?
 • If you open the appliance door 
frequently, cold air will escape, 
lowering the speed of ice production. 
Do not open and close the appliance 
door frequently.
Is the appliance door 
completely closed?
 • If the appliance door is not 
completely closed, the temperature 
of the freezer compartment will 
increase, slowing down the ice 
production speed. Close the 
appliance door completely.
Ice is not dispensed.
Is there ice in the ice bin?
 • Check whether there is ice in the ice 
bin.
Is the ice clumped in the ice 
bin?
 • Separate the ice bin and shake it. 
Discard the remaining clumped ice 
after shaking the ice bin.